@AnikaA 

Hi,

After a successful reset the router should ask you to set up a new password. Is that not the case?

Are you accessing the router via the browser webpage or do you still use the Tether app?

  @woozle thanks for reaching out 

1. After resetting it takes me back to the login screen. I entered my login and it works on the ID page. After the iID log page, it goes to the bind page and I'm stuck even after pressing reset. 

2.  I have access to both the router and the browser webpage. I have the same issue with both. I tried uninstalling the app and reinstalling but no changes. 

  @woozle 

Thank you so much. 

I kept holding down the reset button until all the lights were out, except the power light. 

After that, I used the IP in the browser on my mobile and was prompted with the new password page. 

I reset the password and everything seems to be working fine. 

sad part is, I have to enter the new password on every smart device in my home lol nevertheless, thanks. 

  @AnikaA 

If you are talking about connecting your smart devices to the Wi-Fi of the AX21 router, you can change the routers Wi-Fi name(s) and password(s) to what they were previously and everything should work as before.