XE75(2.0) stuck at reboot. Had to reboot multiple times to recover.

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XE75(2.0) stuck at reboot. Had to reboot multiple times to recover.

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XE75(2.0) stuck at reboot. Had to reboot multiple times to recover.
XE75(2.0) stuck at reboot. Had to reboot multiple times to recover.
2024-06-01 08:16:35 - last edited 2024-06-01 08:18:05
Tags: #Network Connectivity #hung_during_reboot
Model: Deco XE75  
Hardware Version: V2
Firmware Version: 1.2.5 Build 20231225 Rel. 58766

 

 

My router generates, too many error logs like the following and reboot itself randomly and get stuck there.

To recover, I have to do a power cycle and wait 3-5 mins, to finish the reboot.

sometimes multiple powercycle is needed to recover.

 

full logs attached.

 

This mainly happens for the main deco router.

 

~~

Sat Jun 1 13:43:40 2024 daemon.err nrd[27837]: estimatorDot11kIterateCB: Timeout waiting for 802.11k response from 52:C4:AD:91:52:31

Sat Jun 1 13:43:48 2024 daemon.err nrd[27837]: wlanifBSteerEventsHandleBeaconReport: Can't find local reported BSS on band of channel 0 for BSS 00:00:00:00:00:00

-----

 

Sat Jun  1 13:24:09 2024 daemon.notice nrd[27837]: estimatorPerformMeasurement: Do 11k measurement for 52:C4:AD:91:52:31 on channel 36 from serving BSS APId 255 ChanId 3   ESSId 0  
Sat Jun  1 13:24:09 2024 daemon.err nrd[27837]: wlanifBSteerEventsHandleBeaconReport: Can't find local reported BSS on band of channel 0 for BSS 00:00:00:00:00:00
Sat Jun  1 13:24:10 2024 daemon.notice url-class: [ERROR] [Thread #0] Communication with AUC server failed with error code: 103. HTTP response code: 0. CURL return code: 35
Sat Jun  1 13:24:10 2024 daemon.notice url-class: [ERROR] [Thread #0] Could not encode the categories cache JSON
Sat Jun  1 13:24:10 2024 daemon.notice url-class: [ERROR] [Thread #0] Failed to prepare JSON parser
Sat Jun  1 13:24:10 2024 daemon.notice url-class: [ERROR] [Thread #0] Failed to initialize
Sat Jun  1 13:24:10 2024 user.notice root: [safesearchd] slept 1610 second(s)

~~

File:
xe75-debug-error-jun1-logs.zipDownload
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Re:XE75(2.0) stuck at reboot. Had to reboot multiple times to recover.
2024-06-19 12:38:18

  @anilv4 

Hi, 

 

Could you please provide your network topology?

If you have more than one Deco units, you can exchange the main Deco and test if the issue is with a certain unit or others.

How to replace the main Deco with another Deco

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