DECO XE75 Pro, Devices are getting disconnected randomly.

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DECO XE75 Pro, Devices are getting disconnected randomly.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
DECO XE75 Pro, Devices are getting disconnected randomly.
DECO XE75 Pro, Devices are getting disconnected randomly.
2024-06-10 15:07:11 - last edited 2024-06-10 15:16:41
Tags: #IoT Network #Connection Stability
Model: Deco XE75 Pro  
Hardware Version: V1
Firmware Version: 1.2.5

I have a total of 6 DECO XE75 Pro units installed in every room of my single-floor apartment connected via ethernet (TL-SG108E switch), covering an area of 2000 sqft. Despite this setup, my devices are still getting disconnected frequently.

Here's what I've tried so far:

  • Setting up an IoT Network with only 2.4 GHz
  • Disabling Fast Roaming, Beamforming, OFDMA/MU-MIMO

     

None of these solutions have resolved the issue. Additionally, I am seeing these errors in the device log:

Mon Jun 10 19:36:17 2024 daemon.err imsnoop: mcManagerMCProcess: Encap table is non-empty, update multicast encap table, entry count is 2, table size is 4656

Mon Jun 10 19:36:17 2024 daemon.err imsnoop: ENTER mcManagerMCReadBufCB

Mon Jun 10 19:36:17 2024 daemon.err imsnoop: ENTER mcManagerMCReadBufCB

Mon Jun 10 19:36:17 2024 daemon.err imsnoop: Get netlink MSG 13 size 4708 from br-lan

 

Mon Jun 10 19:36:17 2024 daemon.err imsnoop: ENTER mcManagerMCReadBufCB

Mon Jun 10 19:36:18 2024 user.notice IMPROXY: INFO[imp_verify_multicast_addr@257]: Group address 239.255.255.250 belongs to IPv4 Local Scope.

Mon Jun 10 19:36:18 2024 user.notice IMPROXY: INFO[imp_verify_multicast_addr@244]: Group address 224.0.0.252 is Local Network Control Block

Mon Jun 10 19:36:18 2024 user.notice IMPROXY: INFO[imp_verify_multicast_addr@244]: Group address 224.0.0.251 is Local Network Control Block

Mon Jun 10 19:36:18 2024 user.notice IMPROXY: INFO[imp_verify_multicast_addr@244]: Group address 224.0.0.252 is Local Network Control Block

Mon Jun 10 19:36:18 2024 daemon.err udhcpd[9417]: Found static lease: 230ba8c0

Mon Jun 10 19:36:18 2024 daemon.err udhcpd[9417]: Received DISCOVER

Mon Jun 10 19:36:18 2024 daemon.err udhcpd[9417]: my ntp server ip:162 159 200 1 bee6fdf4

Mon Jun 10 19:36:18 2024 daemon.err udhcpd[9417]: dhcp offer: add ntp server option

Mon Jun 10 19:36:18 2024 daemon.err udhcpd[9417]: Sending OFFER of 192.168.11.35

Mon Jun 10 19:36:19 2024 daemon.err udhcpd[9417]: Found static lease: 230ba8c0

Mon Jun 10 19:36:19 2024 daemon.err udhcpd[9417]: my ntp server ip:162 159 200 1 bee6fe14

Mon Jun 10 19:36:19 2024 daemon.err udhcpd[9417]: dhcp offer: add ntp server option

Mon Jun 10 19:36:19 2024 daemon.err udhcpd[9417]: Sending ACK to 192.168.11.35

Mon Jun 10 19:36:19 2024 daemon.err udhcpd[9417]: clear ip 230ba8c0

Mon Jun 10 19:36:20 2024 user.notice IMPROXY: INFO[imp_verify_multicast_addr@244]: Group address 224.0.0.2 is Local Network Control Block

Mon Jun 10 19:36:20 2024 user.notice IMPROXY: INFO[imp_verify_multicast_addr@244]: Group address 224.0.0.251 is Local Network Control Block

Mon Jun 10 19:36:20 2024 user.notice IMPROXY: INFO[imp_verify_multicast_addr@257]: Group address 239.255.255.251 belongs to IPv4 Local Scope.

Mon Jun 10 19:36:20 2024 user.notice IMPROXY: INFO[imp_verify_multicast_addr@244]: Group address 224.0.0.250 is Local Network Control Block

Mon Jun 10 19:36:20 2024 user.notice IMPROXY: INFO[imp_verify_multicast_addr@257]: Group address 239.255.255.250 belongs to IPv4 Local Scope.

Mon Jun 10 19:36:20 2024 user.notice IMPROXY: INFO[imp_verify_multicast_addr@257]: Group address 239.255.255.250 belongs to IPv4 Local Scope.

Mon Jun 10 19:36:21 2024 user.notice IMPROXY: INFO[imp_verify_multicast_addr@257]: Group address 239.255.255.250 belongs to IPv4 Local Scope.

Mon Jun 10 19:36:21 2024 daemon.err client_mgmt: can not parse json_obj

Mon Jun 10 19:36:21 2024 daemon.err client_mgmt: update_history_wire_type:exit failed.

Mon Jun 10 19:36:21 2024 daemon.err client_mgmt: update /tmp/client_mgmt/history_wire_type failed, offline client type recognization of link priority will be influenced.

Mon Jun 10 19:36:23 2024 daemon.err client_mgmt: client(24-DC-C3-44-4E-B8) not found in arp table disconnect_counter=2

Mon Jun 10 19:36:23 2024 daemon.err client_mgmt: client(68-67-25-95-AA-CC) not found in arp table disconnect_counter=2

Mon Jun 10 19:36:23 2024 daemon.err client_mgmt: client(AC-B6-87-AA-A5-E3) not found in arp table disconnect_counter=2

Mon Jun 10 19:36:24 2024 daemon.err udhcpd[9417]: Found static lease: 230ba8c0

Mon Jun 10 19:36:24 2024 daemon.err udhcpd[9417]: Received DISCOVER

Mon Jun 10 19:36:24 2024 daemon.err udhcpd[9417]: my ntp server ip:162 159 200 1 bee6fdf4

Mon Jun 10 19:36:24 2024 daemon.err udhcpd[9417]: dhcp offer: add ntp server option

Mon Jun 10 19:36:24 2024 daemon.err udhcpd[9417]: Sending OFFER of 192.168.11.35

Mon Jun 10 19:36:24 2024 daemon.err udhcpd[9417]: Found static lease: 230ba8c0

Mon Jun 10 19:36:24 2024 daemon.err udhcpd[9417]: my ntp server ip:162 159 200 1 bee6fe14

Mon Jun 10 19:36:24 2024 daemon.err udhcpd[9417]: dhcp offer: add ntp server option

Mon Jun 10 19:36:24 2024 daemon.err udhcpd[9417]: Sending ACK to 192.168.11.35

Mon Jun 10 19:36:24 2024 daemon.err udhcpd[9417]: clear ip 230ba8c0

Mon Jun 10 19:36:34 2024 daemon.err client_mgmt_arp: Invalid ip addr 192.168.11.16. start_ip: C0A80B14, ind: 4294967292. Return NULL ping state.

Mon Jun 10 19:36:34 2024 daemon.err client_mgmt_arp: Invalid ip addr 192.168.11.13. start_ip: C0A80B14, ind: 4294967289. Return NULL ping state.

Mon Jun 10 19:36:34 2024 daemon.err client_mgmt_arp: Invalid ip addr 192.168.11.11. start_ip: C0A80B14, ind: 4294967287. Return NULL ping state.

Mon Jun 10 19:36:34 2024 daemon.err client_mgmt_arp: Invalid ip addr 192.168.11.15. start_ip: C0A80B14, ind: 4294967291. Return NULL ping state.

Mon Jun 10 19:36:35 2024 user.warn IMPROXY: WARNING[mcast_recv_igmp@753]: Don't exist this Downstream VIF

Mon Jun 10 19:36:39 2024 daemon.err client_mgmt: can not parse json_obj

Mon Jun 10 19:36:39 2024 daemon.err client_mgmt: update_history_wire_type:exit failed.

Mon Jun 10 19:36:39 2024 daemon.err client_mgmt: update /tmp/client_mgmt/history_wire_type failed, offline client type recognization of link priority will be influenced.

Mon Jun 10 19:36:41 2024 daemon.err client_mgmt: mac 24-DC-C3-44-4E-B8 had uploaded

Mon Jun 10 19:36:41 2024 daemon.err client_mgmt: mac 40-ED-00-B8-E2-BA had uploaded

Mon Jun 10 19:36:41 2024 daemon.err client_mgmt: mac 68-67-25-95-AA-CC had uploaded

Mon Jun 10 19:36:41 2024 daemon.err client_mgmt: mac AC-B6-87-AA-A5-E3 had uploaded

Mon Jun 10 19:36:41 2024 daemon.err client_mgmt: client(08-B6-1F-B8-CA-78) not found in arp table disconnect_counter=0

Mon Jun 10 19:36:41 2024 daemon.err client_mgmt: client(40-91-51-FD-E3-F8) not found in arp table disconnect_counter=0

Mon Jun 10 19:36:41 2024 daemon.err client_mgmt: client(68-67-25-95-A4-28) not found in arp table disconnect_counter=0

Mon Jun 10 19:36:41 2024 daemon.err client_mgmt: client(DC-A4-CA-90-28-8F) not found in arp table disconnect_counter=0

Mon Jun 10 19:36:41 2024 daemon.err client_mgmt: client(68-67-25-01-58-34) not found in arp table disconnect_counter=0

Mon Jun 10 19:36:42 2024 daemon.err udhcpd[9417]: Found static lease: 230ba8c0

Mon Jun 10 19:36:42 2024 daemon.err udhcpd[9417]: Received DISCOVER

Mon Jun 10 19:36:42 2024 daemon.err udhcpd[9417]: my ntp server ip:162 159 200 1 bee6fdf4

Mon Jun 10 19:36:42 2024 daemon.err udhcpd[9417]: dhcp offer: add ntp server option

Mon Jun 10 19:36:42 2024 daemon.err udhcpd[9417]: Sending OFFER of 192.168.11.35

Mon Jun 10 19:36:44 2024 daemon.err udhcpd[9417]: Found static lease: 230ba8c0

Mon Jun 10 19:36:44 2024 daemon.err udhcpd[9417]: my ntp server ip:162 159 200 1 bee6fe14

Mon Jun 10 19:36:44 2024 daemon.err udhcpd[9417]: dhcp offer: add ntp server option

Mon Jun 10 19:36:44 2024 daemon.err udhcpd[9417]: Sending ACK to 192.168.11.35

Mon Jun 10 19:36:44 2024 daemon.err udhcpd[9417]: clear ip 230ba8c0

Mon Jun 10 19:36:57 2024 daemon.err client_mgmt: can not parse json_obj

Mon Jun 10 19:36:57 2024 daemon.err client_mgmt: update_history_wire_type:exit failed.

Mon Jun 10 19:36:57 2024 daemon.err client_mgmt: update /tmp/client_mgmt/history_wire_type failed, offline client type recognization of link priority will be influenced.

Mon Jun 10 19:36:58 2024 daemon.err client_mgmt: client(08-1C-6E-8D-CD-08) not found in arp table disconnect_counter=0

Mon Jun 10 19:36:58 2024 daemon.err client_mgmt: client(08-B6-1F-B8-CA-78) not found in arp table disconnect_counter=1

Mon Jun 10 19:36:58 2024 daemon.err client_mgmt: client(18-DE-50-02-8B-A0) not found in arp table disconnect_counter=0

Mon Jun 10 19:36:58 2024 daemon.err client_mgmt: client(40-91-51-FD-E3-F8) not found in arp table disconnect_counter=1

Mon Jun 10 19:36:58 2024 daemon.err client_mgmt: client(68-67-25-95-A4-28) not found in arp table disconnect_counter=1

Mon Jun 10 19:36:58 2024 daemon.err client_mgmt: client(B4-E8-42-5C-37-8E) not found in arp table disconnect_counter=0

Mon Jun 10 19:36:58 2024 daemon.err client_mgmt: client(DC-A4-CA-90-28-8F) not found in arp table disconnect_counter=1

Mon Jun 10 19:36:58 2024 daemon.err client_mgmt: client(40-ED-00-A2-BF-26) not found in arp table disconnect_counter=0

Mon Jun 10 19:37:02 2024 daemon.err udhcpd[9417]: Found static lease: 230ba8c0

Mon Jun 10 19:37:02 2024 daemon.err udhcpd[9417]: Received DISCOVER

Mon Jun 10 19:37:02 2024 daemon.err udhcpd[9417]: my ntp server ip:162 159 200 1 bee6fdf4

Mon Jun 10 19:37:02 2024 daemon.err udhcpd[9417]: dhcp offer: add ntp server option

Mon Jun 10 19:37:02 2024 daemon.err udhcpd[9417]: Sending OFFER of 192.168.11.35

Mon Jun 10 19:37:02 2024 daemon.err udhcpd[9417]: Found static lease: 230ba8c0

Mon Jun 10 19:37:02 2024 daemon.err udhcpd[9417]: my ntp server ip:162 159 200 1 bee6fe14

Mon Jun 10 19:37:02 2024 daemon.err udhcpd[9417]: dhcp offer: add ntp server option

Mon Jun 10 19:37:02 2024 daemon.err udhcpd[9417]: Sending ACK to 192.168.11.35

Mon Jun 10 19:37:02 2024 daemon.err udhcpd[9417]: clear ip 230ba8c0

Mon Jun 10 19:37:13 2024 daemon.err client_mgmt: can not parse json_obj

Mon Jun 10 19:37:13 2024 daemon.err client_mgmt: update_history_wire_type:exit failed.

Mon Jun 10 19:37:13 2024 daemon.err client_mgmt: update /tmp/client_mgmt/history_wire_type failed, offline client type recognization of link priority will be influenced.

Mon Jun 10 19:37:15 2024 daemon.err client_mgmt: mac 40-ED-00-37-93-54 had uploaded

Mon Jun 10 19:37:15 2024 daemon.err client_mgmt: client(08-B6-1F-B8-CA-78) not found in arp table disconnect_counter=2

Mon Jun 10 19:37:16 2024 daemon.err client_mgmt: client(08-B6-1F-B9-14-5C) not found in arp table disconnect_counter=0

Mon Jun 10 19:37:16 2024 daemon.err client_mgmt: client(18-DE-50-02-8B-A0) not found in arp table disconnect_counter=1

          Mon Jun 10 19:37:16 2024 daemon.err client_mgmt: client(40-91-51-FD-E3-F8) not found in arp table disconnect_counter=2
          Mon Jun 10 19:37:16 2024 daemon.err client_mgmt: client(40-ED-00-37-92-C8) not found in arp table disconnect_counter=0

 

Could someone please assist in resolving this issue?

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Re:DECO XE75 Pro, Devices are getting disconnected randomly.
2024-06-19 12:42:01

  @SudiptaDhara 

Hi,

 

Do you mean that the Deco units will randomly drop? Will all satellite Deco have the same issue?

According to your description, the topology should be main Deco--TL-SG108E--satellite Deco units. If all satellite Deco units drop at the same time, please also check if the main Deco is working at that time.

 

If only satellite Deco units will drop, you can also use one satellite Deco unit to connect to the main directly and test if the issue will happen as well.

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