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X50-4G connection issues

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X50-4G connection issues

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X50-4G connection issues
X50-4G connection issues
2024-06-20 07:00:52
Tags: #Network Connectivity #Deco App Related
Model: Deco X50-4G  
Hardware Version: V1
Firmware Version: 1.1.3 (X50-4G)

Occasionally, perhaps once a week, the strong WiFi signal on my X50-4G based Mesh does not connect to the internet. I am very rural, but 1km away (line of sight) from a 4G+ mast.

The Deco App (IOS) states no internet connection, and all is resolved by rebooting the X50 through the app.

I do not know why this happens, and it is a nuisance, because no notification is sent to my iPhone.

Please can the Deco App be changed communicate such failures and to include an optional "maintenance reboot" with user selectable days and times?? If that were to be implemented, I can schedule a weekly (to start with) reboot at say 03:00

 

Request to the TP-Link Deco Team:

App modification request - see above.

 

Anyone else with similar issues??

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Re:X50-4G connection issues
2024-06-22 10:52:51

  @Brongo 

Hi,

 

Please test the SIM card and check if it can get a stable signal.

 

And you can refer to this troubleshooting steps:

What should I do if my Deco 4G/5G Product shows No Signal or No Service on Deco App?

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Re:X50-4G connection issues
2024-11-20 14:33:22

  @Brongo Hi, 

 

I have similar issues. It happens approx 3-4 times per year. Automatic/scheduled boot or something else would solve the problem, but not sure why there isn't this kind of feature.

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