BE550 continuously disconnects internet and boots clients.

BE550 continuously disconnects internet and boots clients.

BE550 continuously disconnects internet and boots clients.
BE550 continuously disconnects internet and boots clients.
2024-08-01 05:04:34 - last edited 2024-08-05 03:45:11
Model: Archer BE550  
Hardware Version: V1
Firmware Version: 1.0.8

Are these issues soon to be resolved? Currently what the router is doing, it is not fit for publicly selling the product.

 

The internet connection disconnects a lot. 

Clients are often booted.

 

-I have tried other primary and secondary DNS servers

-Extended address lease time to 1440 seconds

-OFDMA only

 

 

Should I change channel widths or

security?

 

 

  0      
  0      
#1
Options
2 Reply
Re:BE550 continuously disconnects internet and boots clients.
2024-08-01 12:50:01

  @Harrisonking I was facing similar issues. I was going to say keep an eye on this thread -https://community.tp-link.com/en/home/forum/topic/677220 as there qas beta software available. I can upload the beta that was in that thread for you if you want?

  1  
  1  
#2
Options
Re:BE550 continuously disconnects internet and boots clients.
2024-08-02 08:42:20

  @Harrisonking 

 

Hi, thanks for posting question here.

As the network stability is also related to concrete environment, can we confirm more details for understand your situation better?

 

First, you may refer to the following suggestions to troubleshoot and share us the results.

There are a few different cases related with unstable connection, including WAN connection unstable and wireless client devices unstable.

For WAN connection unstable (Router Internet LED turns red/orange occasionally):

    1) Connect a PC directly into your modem to verify if your ISP Internet is stable.

    2) Make sure the Ethernet cable between your modem and the Router is connected properly, replaced old cables with new ones.

    3) Change the DNS Server of the Router, login the web management interface of the Router, go to Advanced > Network > Internet > Advanced Settings, change the two DNS Servers into 1.1.1.1 and 8.8.8.8.

For wireless client devices unstable:

    1) Make sure the Router is properly placed, it should be put in open area instead of inside a cabinet or shelf.

    2) Login the web management interface of the Router, go to Advanced > Wireless > Wireless Settings, change the wireless channel into another one.

    3) For 2.4GHz wireless client devices, adjust 2.4GHz channel width into 20MHz, for 5G wireless client devices, adjust 5GHz channel width into 80MHz or 40MHz to avoid interference.

 

Then, may I know what is your exact network topology? Welcome to describe more details about the issue.

Thanks for your cooperation.

 

 

  0  
  0  
#3
Options