Deco X60 and Deco M4R Clients list loading forever

Deco X60 and Deco M4R Clients list loading forever

Deco X60 and Deco M4R Clients list loading forever
Deco X60 and Deco M4R Clients list loading forever
2024-08-05 10:41:52 - last edited 2024-08-05 10:47:19
Tags: #Deco App Related #Client list
Model: Deco X60   Deco M4  
Hardware Version: V2
Firmware Version: Deco X60 (V1.5.3) Deco M4R (V1.6.2)

Hi,

 

I have this problem that the clients list is loading forever. I can see all the devices if I open per Deco. But when I try to click the full list it never stops finishing loading. I don't what is causing this issue.

 

 

I also opened another thread regarding my setup and connection issues with Mikrotik and Deco combination where I need to optimize my network everyday or even every hour: Deco m4r and X60 -have to run network optimization everyday

 

After optimization I still can't get the client list to load.

 

When I restart the router a few times I can load the list. But most of the time it doesn't load at all. I already have the latest app- and firmware updates and tried it on many other devices. Also tried on latest iPhone and Android versions also the older android versions. No success.. See pictures:

 

Note: I have 2 deco networks that I can switch inbetween. On my Deco network at the company I can load the client list. In my Deco network back at home it just doesn't load. So I can clearify that the app on Android is not the problem.

 

 

Is this a known problem? What could be causing this issue?

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#1
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5 Reply
Re:Deco X60 and Deco M4R Clients list loading forever
2024-08-06 08:18:38

  @Baybay 

Hi

 

We noticed that another post of yours mentioned network loop issues. When a network loop occurs, the APP client list may always display loading. 

It is recommended that you switch another Deco to the main Deco:
https://www.tp-link.com/support/faq/2400/

 

Warm regards.

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#2
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Re:Deco X60 and Deco M4R Clients list loading forever
2024-08-10 04:13:25

  @Joseph-TP It has to do with devices showing UNKOWN or IP: UNKOWN. When a device or IP is unkown within the Deco clients list then the list will be loading forever. I deleted the unkown device and the list started loading. Is this a bug?

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#3
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Re:Deco X60 and Deco M4R Clients list loading forever
2024-08-10 07:55:12

  @Baybay 

Hi

 

The 'unknown' device mostly means there is no hostname for this device or a basic MAC lookup hasn't identified a manufacturer.

Based on the feedback we have received, most of them are related to the Private addresses which hide the real MAC address of your device.

However, we have not received similar feedback before that unknown devices will cause problems with client list loading. 

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#4
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Re:Deco X60 and Deco M4R Clients list loading forever
2024-08-12 22:21:45

  @Joseph-TP Àhh that explains why I am having this problem within the app. This problem is just caused by 2 devices out of +50 connected devices. I can see the mac adress just only the hostname and IP are UNKOWN.

Could this become a bug fix for a new firmware upgrade?

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#5
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Re:Deco X60 and Deco M4R Clients list loading forever
2024-08-16 15:48:45
I have also found the solution for this. By changing the device from the Guest SSID to the Main SSID wifi the device host and IP became visible and the list is loading again. Check my post at: https://community.tp-link.com/en/home/forum/topic/681606?replyId=1399246
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#8
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