WAN drops every night at 2:00
Since a month or so I've been running an Omada network which has been fine. Had some problems with the adoption of my router ER706w in the controller OC200, but after a factory reset of the router, I was able to adopt it.
Now everything seemed to work fine, except I have a really strange connection loss every night just before 2:00 where my router loses the WAN IP. This IP is delivered through a Sagencom modem in bridge mode from my ISP. Rebooting of the router immediately solves the problem.
This problem hasn't occured before the factory reset, and since it happens inside of the router, I tend to believe that's where I need to look.
Can anybody help me in the right direction with this issue?
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Hi @Dacruzzz
Thanks for posting in our business forum.
If it happens every day at 2:00, contact your ISP.
Simple as that. Some ISPs require fresh connections every day. Especially when you are using a dynamic IP.
Some of them use a 24-hour lease time. That's why it disconnects every day at the same time.
Reboot the modem seems to be a way to refresh it but it is still up to your ISP. Not the router. Router just resyncs to the modem and modem to the ISP server.
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Thank you for your reply, but I found out what the problem was! Beside the fact that I adopted the router to the OC200 by resetting it to factory settings, I also added it to Home Assistant at the same day. By doing so, it became part of a group of entities which were part of an automation that ran at night. This automation turns off the lights at night and the router got automatically added to this automation, and also got turned off at night. I reconfigured the automation and now the problem is gone.
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During this outage... have you tried to plug in your laptop to the WAN2 modem? To see if it grabs any IP?
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There isn't much in the release note, but it might be worth a try. I have used this for a while in a lab I have and have not noticed any problems. it might not solve the problem but you never know until you've tried.. :-)
https://community.tp-link.com/en/business/forum/topic/676186
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Hi @Dacruzzz
Thanks for posting in our business forum.
If it happens every day at 2:00, contact your ISP.
Simple as that. Some ISPs require fresh connections every day. Especially when you are using a dynamic IP.
Some of them use a 24-hour lease time. That's why it disconnects every day at the same time.
Reboot the modem seems to be a way to refresh it but it is still up to your ISP. Not the router. Router just resyncs to the modem and modem to the ISP server.
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Thank you for your reply.
I was wondering why this has only happened after the adoption of the router? It started on the exact same day when I factory reset my router. Before that day, I had zero problems. Which makes it hard for me to believe that it has something to do with my ISP.
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Hi @Dacruzzz
Thanks for posting in our business forum.
Dacruzzz wrote
Thank you for your reply.
I was wondering why this has only happened after the adoption of the router? It started on the exact same day when I factory reset my router. Before that day, I had zero problems. Which makes it hard for me to believe that it has something to do with my ISP.
I recall the log system in standalone would also record the WAN disconnection.
Did you read through the log in standalone and find anything like this?
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Thank you for your reply, but I found out what the problem was! Beside the fact that I adopted the router to the OC200 by resetting it to factory settings, I also added it to Home Assistant at the same day. By doing so, it became part of a group of entities which were part of an automation that ran at night. This automation turns off the lights at night and the router got automatically added to this automation, and also got turned off at night. I reconfigured the automation and now the problem is gone.
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Hi @Dacruzzz
Dacruzzz wrote
Thank you for your reply, but I found out what the problem was! Beside the fact that I adopted the router to the OC200 by resetting it to factory settings, I also added it to Home Assistant at the same day. By doing so, it became part of a group of entities which were part of an automation that ran at night. This automation turns off the lights at night and the router got automatically added to this automation, and also got turned off at night. I reconfigured the automation and now the problem is gone.
That's very good to learn. Glad it's resolved.
Enjoy it. :)
Peace.
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