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Very Unstable network Connection

Very Unstable network Connection

Very Unstable network Connection
Very Unstable network Connection
2024-09-06 00:34:02
Tags: #Network Connectivity
Model: Deco M4  
Hardware Version: V2
Firmware Version: 1.6.1 Build 20231227 Rel. 80438

I had this issue for a while now it has gotten worse, and as seen on the ping below, it becomes unbearable. At first I thought only my laptop has this issue, but as per checking multiple device also had this issue but not noticable because other device does not use it for calls/video meetings. At first I thought it was because of interference from other devices, which is the reason why I connected the 2 Deco's using LAN cable. However, it became worse. as seen on the ping below. I have added IP address reservation to test, removed it and still the same.

 


Request timed out.
Reply from 142.251.175.138: bytes=32 time=77ms TTL=99
Reply from 142.251.175.138: bytes=32 time=76ms TTL=99
Reply from 142.251.175.138: bytes=32 time=79ms TTL=99
Reply from 142.251.175.138: bytes=32 time=77ms TTL=99
Reply from 142.251.175.138: bytes=32 time=80ms TTL=99
Reply from 142.251.175.138: bytes=32 time=81ms TTL=99
Reply from 142.251.175.138: bytes=32 time=81ms TTL=99
Request timed out.
Reply from 142.251.175.138: bytes=32 time=77ms TTL=99
Reply from 142.251.175.138: bytes=32 time=76ms TTL=99
Reply from 142.251.175.138: bytes=32 time=76ms TTL=99
Reply from 142.251.175.138: bytes=32 time=76ms TTL=99
Reply from 142.251.175.138: bytes=32 time=77ms TTL=99
Reply from 142.251.175.138: bytes=32 time=78ms TTL=99
Reply from 142.251.175.138: bytes=32 time=76ms TTL=99
Request timed out.

 

This ping test was from a laptop, I have gathered logs from the device however, I was not able to identify the cause of the issue.

Note: Also have tried using USB wifi adapter on the laptop to check if the laptop is the issue.

 

I have checked the log from device and here is the logs I see:

Fri Sep 6 08:11:04 2024 daemon.err nrd[1527]: estimatorCmnHandleBeaconReportEvent: Beacon report for STA F0:B0:**:**:**:** in unexpected state 2

Fri Sep 6 08:11:06 2024 daemon.notice nrd[1527]: estimatorPerformMeasurement: Do 11k measuremrent for F0:B0:**:**:**:** on channel 48 from serving BSS APId 255 ChanId 48 ESSId 0

Fri Sep 6 08:11:07 2024 user.notice IMPROXY: INFO[imp_verify_multicast_addr@245]: Group address 224.0.0.251 is Local Network Control Block

Fri Sep 6 08:11:07 2024 user.notice IMPROXY: INFO[imp_verify_multicast_addr@245]: Group address 224.0.0.251 is Local Network Control Block

Fri Sep 6 08:11:09 2024 daemon.err nrd[1527]: estimatorDot11kIterateCB: Timeout waiting for 802.11k response from F0:B0:**:**:**:**

Fri Sep 6 08:11:10 2024 daemon.err nrd[1527]: estimatorCmnHandleBeaconReportEvent: Beacon report for STA F0:B0:**:**:**:** in unexpected state 2

Fri Sep 6 08:11:15 2024 daemon.notice nrd[1527]: estimatorPerformMeasurement: Do 11k measuremrent for F0:B0:**:**:**:** on channel 48 from serving BSS APId 255 ChanId 48 ESSId 0

Fri Sep 6 08:11:16 2024 daemon.err nrd[1527]: estimatorCmnHandleBeaconReportEvent: Invalid beacon report for F0:B0:**:**:**:**

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#1
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5 Reply
Re:Very Unstable network Connection
2024-09-06 06:03:35

  @HackerG 

Hi,

 

The log you provided is not about the issue you mentioned. 

 

Please ping gateway and provide us the ping result.

And what is the model number of your adapter on the computer?

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#2
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Re:Very Unstable network Connection
2024-09-06 07:32:11 - last edited 2024-09-06 07:33:17

  @Sunshine Please see below for the ping result to the gateway,

 

Request timed out.
Reply from 192.168.18.1: bytes=32 time=3ms TTL=63
Reply from 192.168.18.1: bytes=32 time=3ms TTL=63
Reply from 192.168.18.1: bytes=32 time=4ms TTL=63
Reply from 192.168.18.1: bytes=32 time=2ms TTL=63
Reply from 192.168.18.1: bytes=32 time=2ms TTL=63
Reply from 192.168.18.1: bytes=32 time=4ms TTL=63
Reply from 192.168.18.1: bytes=32 time=2ms TTL=63
Request timed out.
Reply from 192.168.18.1: bytes=32 time=4ms TTL=63
Reply from 192.168.18.1: bytes=32 time=25ms TTL=63
Reply from 192.168.18.1: bytes=32 time=2ms TTL=63
Reply from 192.168.18.1: bytes=32 time=2ms TTL=63
Reply from 192.168.18.1: bytes=32 time=2ms TTL=63
Reply from 192.168.18.1: bytes=32 time=2ms TTL=63
Reply from 192.168.18.1: bytes=32 time=3ms TTL=63
Request timed out.
Reply from 192.168.18.1: bytes=32 time=2ms TTL=63

 

For background I am pinging both the gateway, main deco, and the deco where I was connected and all have RTO at the same time.

Also have tried to connect to the main deco and do the ping test still the same issue.

 

Below is the details you have requested:

SSID:    KuCa
Protocol:    Wi-Fi 4 (802.11n)
Security type:    WPA2-Personal
Manufacturer:    Realtek Semiconductor Corp.
Description:    Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC
Driver version:    2024.0.10.102
Network band:    2.4 GHz
Network channel:    9
Link speed (Receive/Transmit):    300/300 (Mbps)

 

Additional Details: IPV6  has been disabled both the Deco and on my laptop's setting.
 

 

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#3
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Re:Very Unstable network Connection
2024-09-10 11:51:49

  @HackerG 

Hi,

 

Thanks for your information.

 

I noticed that the firmware is not the latest, please also try if firmware update can help.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#4
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Re:Very Unstable network Connection
2024-09-11 11:58:45

  @Sunshine driver is already on the latest update

 

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#5
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Re:Very Unstable network Connection
2024-09-12 01:45:20

  @HackerG 

Hi,

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240922447, please check your email box and ensure the support email is well received. Thanks!

 

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#6
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Helpful: 1

Views: 282

Replies: 5

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