Cannot connect to ethernet cable

Cannot connect to ethernet cable

Cannot connect to ethernet cable
Cannot connect to ethernet cable
2024-10-27 11:46:57 - last edited 2 weeks ago
Model: VIGI C540-4G  
Hardware Version: V2
Firmware Version: 2.0.3

I have a CCTV camera that works perfectly on my phone when connected to the same Wi-Fi network. However, when I switch to mobile data, I lose access to the camera feed. Does anyone know what might be causing this and how to fix it? I’m using a C540-4G Wireless Outdoor Full Colour Pan Tilt Network Camera Sim Card WiFi CCTV Security Cameras" if that helps.

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#1
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1 Accepted Solution
Re:Cannot connect to ethernet cable -Solution
2024-10-28 00:56:24 - last edited 2 weeks ago

Hi @Saif6575 

Thanks for posting in our business forum.

Is it bound to the TP-Link ID and connected to the Internet?

If it is, then when you switch to the cellular data, you will connect to the VIGI cloud platform and view your camera by data.

 

Based on what's given, think you should check it is connected to the cloud or not.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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Re:Cannot connect to ethernet cable -Solution
2024-10-28 00:56:24 - last edited 2 weeks ago

Hi @Saif6575 

Thanks for posting in our business forum.

Is it bound to the TP-Link ID and connected to the Internet?

If it is, then when you switch to the cellular data, you will connect to the VIGI cloud platform and view your camera by data.

 

Based on what's given, think you should check it is connected to the cloud or not.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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