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Ring doorbell refusing to connect to MR6400

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Ring doorbell refusing to connect to MR6400

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Ring doorbell refusing to connect to MR6400
Ring doorbell refusing to connect to MR6400
2024-10-28 16:12:38 - last edited 2024-11-07 06:17:52
Model: TL-MR6400  
Hardware Version: V7
Firmware Version: 1.1.0 0.9.1 v0001.0 Build 240402 Rel.74771n

I have swapped this router/modem in for a VirginMedia (cable modem in the UK) and all of my ring devices have stopped connecting.

 

They seem to ask for, and get an address via DHCP (and I see tem show up in the router's web interface) but then drop off again.

 

This seems to be a known problem, but I haven't found a solution.

 

I seem to get (from the logs) the sequence:

- device joins

- DHCP DISCOVER

- DHCP OFFER

- DHCP REQUEST

- DHCP ACK

 

 

The ring device connects to the wifi and (obviously ) gets an address, but then it stalls for a long wile at "95% complete" and then times out and fails.

 

Any ideas what is causing this and what I have to change to get it to work - I can't believe it *can't* work.

 

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#1
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1 Accepted Solution
Re:Ring doorbell refusing to connect to MR6400-Solution
2024-11-01 01:42:12 - last edited 2024-11-07 06:17:52

  @riocreux 

Hi,

Thanks for your update.

 

While you wait for suggestions from Ring Support, you can also try the following troubleshooting steps on the router:

1. Check the advanced settings like mac filtering on the MR6400. 

2. Create a 2.4G guest network for the ring devices.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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Re:Ring doorbell refusing to connect to MR6400
2024-10-31 02:11:32

  @riocreux 

Hi,

Thanks for posting on TP-Link Community.

 

Please connect other devices and test if the issue only happens to ring devices.

You can try to connect the ring devices with other WIFI or hotspots.

If the issue only occurs with the Ring device, you can also contact Ring's support to inquire whether any specific settings need to be configured on the router.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#2
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Re:Ring doorbell refusing to connect to MR6400
2024-10-31 07:21:50

  @Sunshine 

 

Yes, this only happens when connecting Ring devices and only on the new wifi router.

 

All other devices connect quite happily on the old wifi router and the TPlink one.

 

I have also asked on the RIng forums, but got no response there yet.

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#3
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Re:Ring doorbell refusing to connect to MR6400-Solution
2024-11-01 01:42:12 - last edited 2024-11-07 06:17:52

  @riocreux 

Hi,

Thanks for your update.

 

While you wait for suggestions from Ring Support, you can also try the following troubleshooting steps on the router:

1. Check the advanced settings like mac filtering on the MR6400. 

2. Create a 2.4G guest network for the ring devices.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
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