Deco M5 2.4Ghz band is not showing to 2.4Ghz only devices.

Deco M5 2.4Ghz band is not showing to 2.4Ghz only devices.

Deco M5 2.4Ghz band is not showing to 2.4Ghz only devices.
Deco M5 2.4Ghz band is not showing to 2.4Ghz only devices.
Wednesday
Model: Deco M5  
Hardware Version: V3
Firmware Version: 1.7.8 Build 20240719 Rel. 70981

I'm currently having issues with  2.4Ghz only devices not detecting the 2.4 Ghz of the Deco. I tried turning off FastRoaming and BeamForwarding and still does not show. I tried resetting the Deco, still the issue persists. I currently set up a Tenda wifi extender for the mention band, and I want to turn it off. 

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#1
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3 Reply
Re:Deco M5 2.4Ghz band is not showing to 2.4Ghz only devices.
Thursday

  @nfsanton 

Hi,

 

For your 2.4G devices, you can create a 2.4G guest network and connect the devices to the 2.4G.

Or change the main network to 2.4G only and test again.

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#2
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Re:Deco M5 2.4Ghz band is not showing to 2.4Ghz only devices.
Thursday

  @Sunshine , Tried both but still does not show the 2.4 Ghz Band. 

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#3
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Re:Deco M5 2.4Ghz band is not showing to 2.4Ghz only devices.
Thursday

  @nfsanton 

 

Open each Satellite Deco page in Deco app and check what it shows under "Connected to:", example:

 

 

 

If you see both 2.4GHz and 5GHz bands, like in example, it means both Main and that Satellite Deco broadcast on 2.4GHz. If not, something is wrong with either Main or Satellite Deco.

 

If you checked all Satellite Deco in Deco app and they all are fine, then the question becomes if you bought Deco set from the different region you bought 2.4GHz only devices.

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