Deco M4 Malfunctioning Wifi

Deco M4 Malfunctioning Wifi

Deco M4 Malfunctioning Wifi
Deco M4 Malfunctioning Wifi
3 weeks ago
Model: Deco M4  
Hardware Version: V3
Firmware Version: 1.5.1

I have a Deco M4R V3 from my ISP (PLDT) in the Philippines and the WiFi recently is way slower than usual. So I tried resetting it and the download speeds and wireless LAN transfers are still slow, but when I got near the unit the speed test is fast again, the problems I encountered are:

 

The 2.4ghz wifi is pitifully weak after just 2-3 meters away and behind a single wall this isn't usually this bad before so I disabled the 2.4ghz and enabled the 5ghz wifi and it's not showing up on my 5ghz capable phone. I tried turning one of the satellite Deco M4 into the main one and the WiFi problems went away. Anything I can do to fix the broken M4?

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Re:Deco M4 Malfunctioning Wifi
3 weeks ago

  @Skyjersey 

Hi,

 

Please check if the firmware is the latest or not. If not, please update to the latest firmware.

And also reset this unit and check if it can work normally then.

If the issue still exists, please contact the local support to check the warranty for you.

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