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Unable to connect satellite from distance more than a meter

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Unable to connect satellite from distance more than a meter

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Unable to connect satellite from distance more than a meter
Unable to connect satellite from distance more than a meter
2024-11-09 05:32:32
Tags: #Network Connectivity
Model: Deco X60  
Hardware Version: V3
Firmware Version: 1.2.9 build 20240722 rel 43212

The main deco works fine and shows green led. However, the satelite goes to red led as soon as I move it more than a meter from the main deco. Also none of the devices are connected to the satelite deco even in green led. How to resolve this problem?

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Re:Unable to connect satellite from distance more than a meter
2024-11-11 03:53:19

  @DecoUser777 

 

Hi, thanks for posting question here.

If you have tried factory reset the satellite Deco and reconfigured it, but it kept the same result, it is suggested to set up this satellite Deco as main Deco to check whether it can work stably. Then you could check its firmware and update to the latest.

This guide is also for your reference: The internet connection is unstable or suddenly stops working when connected to the Deco network?

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Re:Unable to connect satellite from distance more than a meter
2024-11-11 03:57:57

  @Marvin_S thanks for the reply. Following steps are already performed without success.

 

1. Reset the satelite deco and connected again in the app

2. Swap satelite deco with main deco. Then main deco is loosing connection after a meter distance, all clients are still connected to the working deco only.

3. The app shows the firmware is up to date.

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