WiFi extender dropping 5G signal
Hi, my Re200 keeps loosing 5G signal, 2.4 signal still connected. is it a problem with the re200 or the internet connection. other devices are connected ( laptop, phone, tablet,) but also randomly loose connection. not all at the same time. Also TV connected by powerline also looses connection probably 2-3 times a night. for about 10 mins a time. Virgin media say there is no issue with my kit or connection and it must be other non virginmedia kit attached to the network ie TP-Link. Help!
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Hi, thanks for posting question here.
If you are experiencing intermittent wireless connection on the range extender, please refer to the following suggestions:
1. Confirm the extender is properly located based on this guide.
2. Make sure the firmware on the extender is up-to-date.
3. Enable “High Speed” mode if you have a dual-band extender.
4. Disable Parental Control or Access Control (Blacklist/ Whitelist) on the host router if they have been enabled for the extender, according to this guide.
5. Turn off Band Steering (also called "Smart Connect" or "Whole-Home Wi-Fi") and set up different Wireless names for the router's 2.4Ghz and 5Ghz Wi-Fi.
6. Fix the wireless channels on the host router, such as channel 11 for 2.4GHz and channel 48 for 5GHz.
For more details, you may also refer to this thread.
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- Report Inappropriate Content
Hi, thanks for posting question here.
If you are experiencing intermittent wireless connection on the range extender, please refer to the following suggestions:
1. Confirm the extender is properly located based on this guide.
2. Make sure the firmware on the extender is up-to-date.
3. Enable “High Speed” mode if you have a dual-band extender.
4. Disable Parental Control or Access Control (Blacklist/ Whitelist) on the host router if they have been enabled for the extender, according to this guide.
5. Turn off Band Steering (also called "Smart Connect" or "Whole-Home Wi-Fi") and set up different Wireless names for the router's 2.4Ghz and 5Ghz Wi-Fi.
6. Fix the wireless channels on the host router, such as channel 11 for 2.4GHz and channel 48 for 5GHz.
For more details, you may also refer to this thread.
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- Report Inappropriate Content
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