Cannot connect to Wifi but can connect to Guest Wifi

Cannot connect to Wifi but can connect to Guest Wifi

Cannot connect to Wifi but can connect to Guest Wifi
Cannot connect to Wifi but can connect to Guest Wifi
2 weeks ago - last edited a week ago
Model: Archer C24  
Hardware Version:
Firmware Version:

I bought this new Archer C24 router to replace my old Dlink router.

 

All my devices are able to connect, except for my laptop. And the funny thing is, when i enable Guest Wifi, the laptop can connect. The secured network, both 2.4G and 5G, that facing difficulty to connect.

 

May i check if anyone have the same experience?

  0      
  0      
#1
Options
1 Accepted Solution
Re:Cannot connect to Wifi but can connect to Guest Wifi-Solution
a week ago - last edited a week ago

  @Mossycheong 

 

If this issue has been observed only with this device then probably you should look into its network adapter settings/properties, outdated drivers, etc.

If afer all, you can't pinpoint the problem you could always contact your local support for further assistance.

If this was helpful click on the arrow pointing upward to make it blue. If this solves your issue, click the star to make it blue and mark the post as a "Recommended Solution".
Recommended Solution
  1  
  1  
#6
Options
5 Reply
Re:Cannot connect to Wifi but can connect to Guest Wifi
2 weeks ago - last edited 2 weeks ago

  @Mossycheong 

 

Make sure that you're with the latest FW on your Archer C24.

Try deleting those two networks on your laptop and add them agan. Then check if there's any improvement.

If this was helpful click on the arrow pointing upward to make it blue. If this solves your issue, click the star to make it blue and mark the post as a "Recommended Solution".
  0  
  0  
#2
Options
Re:Cannot connect to Wifi but can connect to Guest Wifi
2 weeks ago

  @terziyski 

Done that but status quo

  0  
  0  
#3
Options
Re:Cannot connect to Wifi but can connect to Guest Wifi
2 weeks ago

  @Mossycheong 

 

You could follow these troubeshooting guides then:

1.What should I do if I cannot find my wireless network or I cannot connect the wireless network ? (click)

2.Why cannot I connect to my wireless network ? (click)

If this was helpful click on the arrow pointing upward to make it blue. If this solves your issue, click the star to make it blue and mark the post as a "Recommended Solution".
  0  
  0  
#4
Options
Re:Cannot connect to Wifi but can connect to Guest Wifi
a week ago

  @terziyski still cannot

  0  
  0  
#5
Options
Re:Cannot connect to Wifi but can connect to Guest Wifi-Solution
a week ago - last edited a week ago

  @Mossycheong 

 

If this issue has been observed only with this device then probably you should look into its network adapter settings/properties, outdated drivers, etc.

If afer all, you can't pinpoint the problem you could always contact your local support for further assistance.

If this was helpful click on the arrow pointing upward to make it blue. If this solves your issue, click the star to make it blue and mark the post as a "Recommended Solution".
Recommended Solution
  1  
  1  
#6
Options