Hello,

I am facing some challenges with Deco system and need help.

The whole system is based on two Deco X50 units and one X50 outdoor.

The main deco X50 works as a router, it is further connected to a managed switch with a standard setup.

The remaining units are connected to the switch through a lan cable to extend the wireless network.

There are many other LAN devices connected such cameras directly to the switch - which I can see all under deco app.

I have recently faced a challenge with my company laptop, which I have connected to the switch through a lan cable.

Everything works fine in terms of connection and connection speed, but I don't see it under devices in deco app.

It is neither appearing as online nor offline, also I didn't get any alert with regards to new device being connected.

Same story if I connect that laptop wireless-ly, and this is even a bigger challenge because I cant setup e.g. a preferred connection to the nearest deco.

What is causing this issue? is it possibly related to the laptop setting being forced by administrator to treat the network as a public network?

FYI, I cant change that setting, but it doesn't make sense for me either, because that would mean sone could wireless-ly break into my network without being noticed....

Thank you for your support in this matter.

Regards,

Mark