PTZ Auto Tracking on Specific Area for VIGI C540V

PTZ Auto Tracking on Specific Area for VIGI C540V

PTZ Auto Tracking on Specific Area for VIGI C540V
PTZ Auto Tracking on Specific Area for VIGI C540V
2024-11-29 02:06:13 - last edited Monday
Model: VIGI C540V  
Hardware Version: V1
Firmware Version: 2.0.3 Build 240512

Hello,

Is it possible to configure the auto-tracking feature of the VIGI C540V to work only within a specific area of the image, similar to the other detection features?

My camera partially faces a street, and it keeps tracking people passing by.

Thank you.

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#1
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Re:PTZ Auto Tracking on Specific Area for VIGI C540V-Solution
Monday - last edited Monday

Hi @paulojr 

Thanks for posting in our business forum.

paulojr wrote

  @Clive_A 

 Current Hardware Version VIGI C540V 1.0
 Current Firmware Version 2.0.5 Build 240914 Rel.61620n
 ISP Version 2.0.5_Build_240914_Rel.61620n

 

In addition to the camara tracking objects outside of the zone and issues with it tracking objects going under the camera I've been trying to use it in other applications such as frigate to work around the issue but it appears the ONVIF function is not correctly providing auto tracking for neither absolute or relative motion so can't use in in the NVR solution either.

 

Example below of the area being defined, I put it way below the street line to try and avoid false triggering but if I walk up to the fence line (but behind the fence/brickwork) it immediately starts tracking me.  Other functions like line crossing.. better results.

 

 

 

I got a reply from the PM. This is expected to be normal.

PTZ models are not restricted by the Human Detection zone you specified. It does not apply to the PTZ model.

Because the Auto Track is a separate function from the Human Detection.

 

PTZ model should not be specified with the detection zone. Why? It is a fundamental conflict between the functions. When you enable Auto Track, that makes no sense to specify the zone as it changes while it was tracking. And the zone changes.

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Re:PTZ Auto Tracking on Specific Area for VIGI C540V
2024-12-02 03:34:06

Hi @sparkplug 

Thanks for posting in our business forum.

Try to set the detection zone on the camera for Human Tracking.

How to Use Motion Detection Function of My VIGI Camera in VIGI App

 

What do you need PTZ for if you don't wish it to continue to track the human?

If you enable target track, then it should track the target within the FOV. If you wish it to quickly fall back to the default position, you should consider the parking mode.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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Re:PTZ Auto Tracking on Specific Area for VIGI C540V
2024-12-02 04:20:43

Thank you for your reply.

I’ve attached a screenshot of my camera settings to make it easier to explain.

Auto Tracking is enabled, and the camera is configured to park at a preset position.

 

Human detection is set to a specific detection area, but the camera still tracks people walking outside the red area.

I’d like the camera to only auto-track when a human enters the red area and stay parked at the preset position the rest of the time.

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Re:PTZ Auto Tracking on Specific Area for VIGI C540V
a week ago

  @sparkplug yep observed EXACT same behaviour, it looks like a software bug. The zone is set but it stll detects humans outside of the zone, mine is similar but mine is more of a straight line trying not to pickup people on the street outside of the front garden. 

 

I get that when PTZ is actually actively tracking a target it will not be able to use zones (and might then falsely track a target outside of the zone whilst it is waiting to be parked), however when its not moving at all and hasn't been tracking mine is also ignored the defined zones and sees humans outside of the area.  Causing way too many false triggers at the moment.

 

I also notice the PTZ can't turn the camera around if someone walks under it, but assume that is a seperate bug that we need to raise.

 

Keen to see this fixed.

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Re:PTZ Auto Tracking on Specific Area for VIGI C540V
Friday

Hi @paulojr 

Thanks for posting in our business forum.

paulojr wrote

  @sparkplug yep observed EXACT same behaviour, it looks like a software bug. The zone is set but it stll detects humans outside of the zone, mine is similar but mine is more of a straight line trying not to pickup people on the street outside of the front garden. 

 

I get that when PTZ is actually actively tracking a target it will not be able to use zones (and might then falsely track a target outside of the zone whilst it is waiting to be parked), however when its not moving at all and hasn't been tracking mine is also ignored the defined zones and sees humans outside of the area.  Causing way too many false triggers at the moment.

 

I also notice the PTZ can't turn the camera around if someone walks under it, but assume that is a seperate bug that we need to raise.

 

Keen to see this fixed.

What would be your firmware of the camera? Model is the same?

 

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#5
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Re:PTZ Auto Tracking on Specific Area for VIGI C540V
Sunday

  @Clive_A 

 Current Hardware Version VIGI C540V 1.0
 Current Firmware Version 2.0.5 Build 240914 Rel.61620n
 ISP Version 2.0.5_Build_240914_Rel.61620n

 

In addition to the camara tracking objects outside of the zone and issues with it tracking objects going under the camera I've been trying to use it in other applications such as frigate to work around the issue but it appears the ONVIF function is not correctly providing auto tracking for neither absolute or relative motion so can't use in in the NVR solution either.

 

Example below of the area being defined, I put it way below the street line to try and avoid false triggering but if I walk up to the fence line (but behind the fence/brickwork) it immediately starts tracking me.  Other functions like line crossing.. better results.

 

 

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#6
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Re:PTZ Auto Tracking on Specific Area for VIGI C540V-Solution
Monday - last edited Monday

Hi @paulojr 

Thanks for posting in our business forum.

paulojr wrote

  @Clive_A 

 Current Hardware Version VIGI C540V 1.0
 Current Firmware Version 2.0.5 Build 240914 Rel.61620n
 ISP Version 2.0.5_Build_240914_Rel.61620n

 

In addition to the camara tracking objects outside of the zone and issues with it tracking objects going under the camera I've been trying to use it in other applications such as frigate to work around the issue but it appears the ONVIF function is not correctly providing auto tracking for neither absolute or relative motion so can't use in in the NVR solution either.

 

Example below of the area being defined, I put it way below the street line to try and avoid false triggering but if I walk up to the fence line (but behind the fence/brickwork) it immediately starts tracking me.  Other functions like line crossing.. better results.

 

 

 

I got a reply from the PM. This is expected to be normal.

PTZ models are not restricted by the Human Detection zone you specified. It does not apply to the PTZ model.

Because the Auto Track is a separate function from the Human Detection.

 

PTZ model should not be specified with the detection zone. Why? It is a fundamental conflict between the functions. When you enable Auto Track, that makes no sense to specify the zone as it changes while it was tracking. And the zone changes.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#7
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