Device not showing but has full access

Device not showing but has full access

Device not showing but has full access
Device not showing but has full access
Sunday - last edited Monday
Model: Deco X20  
Hardware Version:
Firmware Version: Latest

Hi, 

I have setup parental controls but some how my son's mobile is connected to the deco network but not showing up as a device connected to the network in either online or offline devices so therefore it bypasses all the parental controls and time limits. 

Also because it is not showing as a device I can't block it or see how much data etc the device is using. 

 

Hopefully someone can help me understand what's going on. 

 

Thanks

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#1
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1 Accepted Solution
Re:Device not showing but has full access-Solution
Monday - last edited Monday

  @Barney79 

 

It could be, because:

 

1. Your son's mobile is not connected to Deco mesh, but uses cellular data or connects to someone's else WiFi network;

or

2. Your son configured static IP address on his mobile. Device with static IP address configured on it may not be visible to Deco mesh.

 

There is also an option to bypass Deco parental controls by enabling "IP address randomization", which is set on by default on most modern smartphones. Yet, if this is the reason, you should see some unknown devices connected, which you can't recognize but they are visible in Deco app. These are from random MAC addresses generated by smartphone. 

Usually, this is the most common case, but if you are confident you see no unknown to you devices active or inactive in Deco app, the reason must be one of two I listed above.

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#2
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Re:Device not showing but has full access-Solution
Monday - last edited Monday

  @Barney79 

 

It could be, because:

 

1. Your son's mobile is not connected to Deco mesh, but uses cellular data or connects to someone's else WiFi network;

or

2. Your son configured static IP address on his mobile. Device with static IP address configured on it may not be visible to Deco mesh.

 

There is also an option to bypass Deco parental controls by enabling "IP address randomization", which is set on by default on most modern smartphones. Yet, if this is the reason, you should see some unknown devices connected, which you can't recognize but they are visible in Deco app. These are from random MAC addresses generated by smartphone. 

Usually, this is the most common case, but if you are confident you see no unknown to you devices active or inactive in Deco app, the reason must be one of two I listed above.

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#2
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