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Can't set high priority devices

Coil42

2025-03-05 06:50:23 - last edited 3 weeks ago

Posts: 1

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Registered: 2025-03-05

Can't set high priority devices

2025-03-05 06:50:23 - last edited 3 weeks ago

Tags: #Bandwidth Control/QoS

Model: Deco X20

Hardware Version:

Firmware Version: 1.2.5 Build 20240720 Rel. 66739

Hi,

When I try to set a device as high priority on the deco app it automatically takes the device off. I have set QoS up and set it to gaming

I wasn't having this issue originally but tried to reset my network to get rid of another problem (lag at 8pm every night with normal ping and speedtests)

I have set my bandwidth correctly according to the plan I'm on.

Any help would be appreciated

Cheers

1 Accepted Solution

Marvin_S

2025-03-06 06:35:59 - last edited 3 weeks ago

Posts: 3271

Helpful: 242

Solutions: 899

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Registered: 2022-05-09

Re:Can't set high priority devices-Solution

2025-03-06 06:35:59 - last edited 3 weeks ago

@Coil42

Hi, welcome to our community.

It is suggested to follow the troubleshooting steps below:

1. Does the problem only happen on certain devices or whatever client device?

2. Check whether random MAC address is enabled on the device. Please disable it then observe again.

3. Please delete the QoS settings and reconfigure it following the guide. If it is the same result, please share the screenshots of your detailed settings on Deco app and the result( it automatically takes the device off) you find.

4. Is hardware version of your Deco V2?

Thank you and best regards.

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1 Reply

Marvin_S

2025-03-06 06:35:59 - last edited 3 weeks ago

Posts: 3271

Helpful: 242

Solutions: 899

Stories: 0

Registered: 2022-05-09

Re:Can't set high priority devices-Solution

2025-03-06 06:35:59 - last edited 3 weeks ago

@Coil42

Hi, welcome to our community.

It is suggested to follow the troubleshooting steps below:

1. Does the problem only happen on certain devices or whatever client device?

2. Check whether random MAC address is enabled on the device. Please disable it then observe again.

4. Is hardware version of your Deco V2?

Thank you and best regards.

Can't set high priority devices

Can't set high priority devices

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