Cloud Controller external hotspot portal stopped working (Version 5.9.31)

Cloud Controller external hotspot portal stopped working (Version 5.9.31)

Cloud Controller external hotspot portal stopped working (Version 5.9.31)
Cloud Controller external hotspot portal stopped working (Version 5.9.31)
2025-03-18 11:25:36 - last edited 2025-03-20 03:00:54
Tags: #Portal #ACL #Cloud Controller External portal

In my cloud based controller All of sudden running External hotspot not able loding the landing page, so changed the diiferent portals with adding access control not able to load the landing pages .

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#1
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Re:Cloud Controller external hotspot portal stopped working (Version 5.9.31)-Solution
2025-03-20 03:00:05 - last edited 2025-03-20 03:00:54

Hi  @RajeshRouthu 

 

I had sent a beta to you via message, please have a check. That beta should fix the issue for EAP225-outdoor.

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#5
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Re:Cloud Controller external hotspot portal stopped working (Version 5.9.31)
2025-03-19 07:15:34

Hi  @RajeshRouthu 

 

What's the model number of the EAP units you are using?

Please also share a screenshot of the error message when failed to load the landing page.

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#2
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Re:Cloud Controller external hotspot portal stopped working (Version 5.9.31)
2025-03-19 10:13:35

  @RajeshRouthu EAP 225,EAP 110 the same page working from last 6 months but not working from last two days

 

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Re:Cloud Controller external hotspot portal stopped working (Version 5.9.31)
2025-03-19 10:15:21 - last edited 2025-03-19 10:22:43

  @Vincent-TP Error when connected AP not redirecting 

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#4
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Re:Cloud Controller external hotspot portal stopped working (Version 5.9.31)-Solution
2025-03-20 03:00:05 - last edited 2025-03-20 03:00:54

Hi  @RajeshRouthu 

 

I had sent a beta to you via message, please have a check. That beta should fix the issue for EAP225-outdoor.

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#5
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Re:Cloud Controller external hotspot portal stopped working (Version 5.9.31)
2025-06-07 15:10:23 - last edited 2025-06-07 15:13:18

  @Vincent-TP I have done everything didnt work still getting landing page issue., upgraded/downgraded the controller and devices , landing page not displaying in all eap device models lik eap110,225,245 indoor/outdoor, called to support of TP-Link and they are telling our Sr. Technical people will call you to resolve the issue but didnt called me from last 2 months even i am trying to call regularly but no use

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#6
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Re:Cloud Controller external hotspot portal stopped working (Version 5.9.31)
2025-06-10 16:23:32

  @RajeshRouthu CHECK THIS 

https://community.tp-link.com/en/business/forum/topic/758174

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#7
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