Not connecting to the internet at all

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Not connecting to the internet at all
Not connecting to the internet at all
2014-11-13 01:51:08
Region : UnitedKingdom

Model : TL-PA411KIT

Hardware Version : V2

Firmware Version : 500A-1.0.0.337-01-20120309-FINAL

ISP : Virgin


I got my AV500 Nano Powerline Adapter Starter Kit in today (TL-PA411KIT) and tried to set it up. I first tried with the pairing when they were next to eachother. My router is located downstairs in the living room as it is right next to the main TV, Virgin set it up like that and refused to put it upstairs. After trying that pairing thing, it didn't work so I went online and looked around at videos. I then plugged one of the adapters into the wall downstairs which is next to the router, I plugged the ethernet which is provided into the adapter and the back of the router. I then plugged the second adapter up in my bedroom then into the back of my PC via ethernet, however, I didn't use the second ethernet cable provided as my computer is not anywhere near any wall sockets, I had to use a longer ethernet cable which I already had. I then paired both of them but again, it doesn't connect to the internet at all. Below I will post some screenshots.

http://i.imgur.com/j8ksKAb.jpg
http://i.imgur.com/UeD3LNy.jpg
http://i.imgur.com/db6qK8L.jpg
http://i.imgur.com/kP2e7Rd.jpg
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#1
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Re:Not connecting to the internet at all
2014-11-13 11:06:11
What's the IP address and default gateway obtained on your PC? Can you ping the gateway?
Is it possible for you take a laptop to your bedroom and test it?
From all your pictures, powerline devices are communicating with each other indeed but internet connection is not established for some reason.
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#2
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Re:Not connecting to the internet at all
2014-11-21 23:59:08
Hello I had the same problem. Everything was running fine for 1 day. So I decided to test the throughput by using 4 PC's and 2 Phones steaming 4 1080P Bluray video locally, 8 Youtube HD test video 720P 1080P and 4K. I
then tried to connect the phones and I could not get an IP. Then I could not get an IP on any of my laptops or wireless devices. I tried to reset to factory defaults, updated firmware, restored my backup config files. But nothing worked.

I was about to take these back to the store but they were just working flawlessly!!

Solution:

( To save installation time and frustration, I would do this for the initial setup instead of plugging these into your wall jacks.)

I connected all of the adapters to my surge protector with nothing else connected to it the surge protector, plugged them in all in a row. Paired them 1 at a time (took only a few seconds).

Now I can get an IP without a problem. Unplugged them and plugged them back in and they worked right away. Make sure that you are plugging this directly into your router, not a switch.

I tested them for 24 hours now and all is good. I used TamoSoft Throughput test to test the WiFi and it did not drop signal at all. I tested streaming 4K video, 1080P, 720p, from yourtube and my DNLA media server on 4 computers, 2 phones, 1 samsung tablet, 55" vizio smart TV using DNLA streaming a blueray movie approx 5GB movie and everything worked. I was also able to send a 8GB file over with a transfer rate of 4.5Mbps during steaming to all the devices. Plus I could browse the internet without a problem. After sending the 8GB file, browsing my media server was slow (LAN side) but the internet was fine.

I am still testing them out but this definitely fixed my DHCP IP Addressing issue. (obtaining IP / Unknown Network / Discovering issues)

Try using your Android or iPhone to connect to the WiFi again.

I cloned these from my router using WPS and also manually cloned them using the Powerline Scan.exe tool from tp link.

Hope this helps!

I will update this soon. (November, 21 2014)
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#3
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Re:Not connecting to the internet at all
2014-11-26 01:23:55

napervilleitsolutions wrote

Hello I had the same problem. Everything was running fine for 1 day. So I decided to test the throughput by using 4 PC's and 2 Phones steaming 4 1080P Bluray video locally, 8 Youtube HD test video 720P 1080P and 4K. I
then tried to connect the phones and I could not get an IP. Then I could not get an IP on any of my laptops or wireless devices. I tried to reset to factory defaults, updated firmware, restored my backup config files. But nothing worked.

I was about to take these back to the store but they were just working flawlessly!!

Solution:

( To save installation time and frustration, I would do this for the initial setup instead of plugging these into your wall jacks.)

I connected all of the adapters to my surge protector with nothing else connected to it the surge protector, plugged them in all in a row. Paired them 1 at a time (took only a few seconds).

Now I can get an IP without a problem. Unplugged them and plugged them back in and they worked right away. Make sure that you are plugging this directly into your router, not a switch.

I tested them for 24 hours now and all is good. I used TamoSoft Throughput test to test the WiFi and it did not drop signal at all. I tested streaming 4K video, 1080P, 720p, from yourtube and my DNLA media server on 4 computers, 2 phones, 1 samsung tablet, 55" vizio smart TV using DNLA streaming a blueray movie approx 5GB movie and everything worked. I was also able to send a 8GB file over with a transfer rate of 4.5Mbps during steaming to all the devices. Plus I could browse the internet without a problem. After sending the 8GB file, browsing my media server was slow (LAN side) but the internet was fine.

I am still testing them out but this definitely fixed my DHCP IP Addressing issue. (obtaining IP / Unknown Network / Discovering issues)

Try using your Android or iPhone to connect to the WiFi again.

I cloned these from my router using WPS and also manually cloned them using the Powerline Scan.exe tool from tp link.

Hope this helps!

I will update this soon. (November, 21 2014)



Everything is working flawlessly. Nov 25th, 2014
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#4
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