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The problem of random disconnection of EAPs in Omada Controller

The problem of random disconnection of EAPs in Omada Controller

The problem of random disconnection of EAPs in Omada Controller
The problem of random disconnection of EAPs in Omada Controller
2025-04-04 10:45:46 - last edited 2025-04-23 07:55:14
Tags: #Controller #EAP Disconnected Omada
Model: OC200  
Hardware Version: V1
Firmware Version: 1.34.2 Build 20250110 Rel.75707

There is a problem with Omada regarding EAPS that randomly disconnect, I have already changed the network cables, connectors, I have done almost everything within my reach, but the problem persists, I don't know what to do anymore.

 

 Almost all of these EAPS have disconnected, some more frequently than others. And this problem is weekly, always at least 1 disconnects, sometimes 2...3. This is very complicated.The EAP only starts working again after turning it off.

 

 

The most curious thing of all is that I can ping the disconnected EAP

 

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#1
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1 Accepted Solution
Re:The problem of random disconnection of EAPs in Omada Controller-Solution
2025-07-21 17:57:28 - last edited 2025-07-22 03:12:46

  @Vincent-TP Thanks for responding, and sorry for the delay. I was researching a solution. After racking my brains over the problem.

 

I replaced the network cable connecting the EAP225 or PoE Switch, and it apparently solved the problem. They're selling CAT6 cables here, but they're actually of poor quality. I think that was the problem. Thanks for your help.

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Re:The problem of random disconnection of EAPs in Omada Controller
2025-04-07 12:39:08

Hi  @Bug_do_Ti 

 

When the EAP is disconnected, will its Internet access still work?

You may stand near that EAP to see if you can connect to it.

 

Did you change the cable connecting to the OC200?

 

Which EAPs disconnect more often?

Wish you a happy life and smooth network usage!  >Omada US Enterprise Beta Program Launch< >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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Re:The problem of random disconnection of EAPs in Omada Controller
2025-04-23 07:55:11 - last edited 2025-07-22 03:12:48

  @Bug_do_Ti 

 

Does the issue persist?

 

We had release a new firmware for OC200, please update it to have a try.

 

Wish you a happy life and smooth network usage!  >Omada US Enterprise Beta Program Launch< >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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Re:The problem of random disconnection of EAPs in Omada Controller-Solution
2025-07-21 17:57:28 - last edited 2025-07-22 03:12:46

  @Vincent-TP Thanks for responding, and sorry for the delay. I was researching a solution. After racking my brains over the problem.

 

I replaced the network cable connecting the EAP225 or PoE Switch, and it apparently solved the problem. They're selling CAT6 cables here, but they're actually of poor quality. I think that was the problem. Thanks for your help.

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#4
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Re:The problem of random disconnection of EAPs in Omada Controller
2025-07-22 03:14:23

Hi  @Bug_do_Ti 

 

Great to hear that the issue has been resolved! And thanks for sharing the solution.

If you encounter any further problems or have additional questions, feel free to reach out. We're here to help! 😊

Wish you a happy life and smooth network usage!  >Omada US Enterprise Beta Program Launch< >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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