Wireless devices can't connect to the Internet, wired devices can.

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Wireless devices can't connect to the Internet, wired devices can.
Wireless devices can't connect to the Internet, wired devices can.
2015-05-15 11:15:44
Region : Others

Model : Archer C9

Hardware Version : Not Clear

Firmware Version : 3.16.29 Build 20150122 Rel.64222n

ISP :


Hi,

New C9 purchased yesterday. I set it up last night . Then upgraded the firmware to the latest version. Firmware successfully updated and the router configuration restored. Everything looked great.

My wired devices can connect to the Internet, whereas my wireless devices (iOS devices) cannot connect to the Internet BUT are connected to the router's wireless network. I tried everything; restored router to factory setting, rebooted every device under the sun several times. The problem persists

Any advice would be much appreciated...
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#1
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8 Reply
Re:Wireless devices can't connect to the Internet, wired devices can.
2015-05-15 14:10:39
On your wireless devices, can you login web interface of C9 with http://192.168.0.1?
If you reset the router, did you reconfigure Wi-Fi name and password?
Can you forget the Wi-Fi network on iOS devices and reconnect to your network with the password?
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Re:Wireless devices can't connect to the Internet, wired devices can.
2015-05-15 14:30:57
Thanks for your post Tony
Yes, I can access C9 web login interface from my wireless device and can login, no problem.
Yes, I reconfigured the Wifi name and password. I can login to my wireless network, but cannot access the Internet!
Yes, I tried that several time, no luck sadly
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#3
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Re:Wireless devices can't connect to the Internet, wired devices can.
2015-05-15 14:45:53
So strange...Maybe it is a DNS issue... Can you ping google.com and ping 8.8.8.8?
Can you disable Wi-Fi security and try if it works?
On Status page of C9, there is WAN IP address, right?
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Re:Wireless devices can't connect to the Internet, wired devices can.
2015-05-15 19:31:02
Hi,
Yes I can ping google and 8.8.8.8 from the C9.
Yes, there is a WAN IP address.
I disabled Wireless Security and I was able to connect!!! It works!
Any idea what's going on?
Thanks
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Re:Wireless devices can't connect to the Internet, wired devices can.
2015-05-16 13:58:32
Many thanks for your help!
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Re:Wireless devices can't connect to the Internet, wired devices can.
2015-05-19 14:42:54
No THX~ :)
I just share something I tried but I don't know why...lol
Did you secure the network again to see it works as well?
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Re:Wireless devices can't connect to the Internet, wired devices can.
2015-05-19 14:47:43
Funny !

Tony Seaford and Vivian are the same person !?
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Re:Wireless devices can't connect to the Internet, wired devices can.
2015-05-21 11:46:35
I disabled Wireless Security and I was able to connect!!! It works!


@Ziadk In case you need further suggestions...I like to add my advice here

The problem should be caused by inappropriate security settings. The best solution is to set a whole new SSID and use WPA2-PSK/AES encryption.
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