Tether shows truncated statistics in parental control (web pages only)

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Tether shows truncated statistics in parental control (web pages only)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Tether shows truncated statistics in parental control (web pages only)
Tether shows truncated statistics in parental control (web pages only)
2025-04-22 13:16:00
Model: Archer BE550  
Hardware Version: V1
Firmware Version: 1.1.2 Build 20250317 rel.18331

Hi Guys,

Last week I updated firmware to this most recent one and then I see very weird behaviour. I have paid Homeshield and I can check which web pages were visited by my kids. It worked good, however now I see complete daily report at the end of curent day only. If I look at previous day, I see only 4 items and the rest were somehow truncated. So the result is last few days I see only apple, icloud, facebook and dns.google records and nothing more. When I switch to the current day, I see more. Then there are complete reports in preious days  before updating firmware (last week). It seems the days after updating firmware only are truncated.

 

This problem is NOT related to the most used Applications where it seems to be OK, only the most visited webpages.

 

Any idea ?

 

Thank you

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#1
3 Reply
Re:Tether shows truncated statistics in parental control (web pages only)
2025-04-23 07:33:06

Hi@Father12,

Thank you for reporting your issue to our community.

Are the complete records before the firmware update still there? If so, please send some report screenshots here;
Please provide screenshots showing incomplete data now, and screenshots showing complete records on the same day; this will help us find the differences;

In addition to the firmware update, have you modified the settings on the router recently?

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click Or ☆Recommended Solution if the post/answer helps.
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#2
Re:Tether shows truncated statistics in parental control (web pages only)
2025-04-23 07:48:38

  @Joseph-TP 

Hi man,

Thank you for your support.

 

Yes, the complete records are there without nay problem before firmware update.

Then I have not changed ANY settings, only tried to find something in logs. All profiles are facing the same problem, not only one.

 

First attached picture is the today's one, where everything is ok. However if I look at this one tomorrow, it will be truncated like the second one.

 

Second one is yesterday's one which is already truncated, however it was ok till midninght.

 

First one:

 

 

Second one:

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#3
Re:Tether shows truncated statistics in parental control (web pages only)
2025-04-24 05:58:43

Hi@Father12,

Many thanks for your detailed reply.

The tech team was made aware of your issue, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box and confirm.

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click Or ☆Recommended Solution if the post/answer helps.
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#4