Archer AX11000 keeps dropping off on LAN
i had reported this in the past but it was never resolved. i heard there was a beta firmware that was being provided to users but i have not received anything and would like to gain access to it to see if it will resolve my problem.
regards,
Omar
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Hi@OmarZiada,
Thank you for your reply.
May I know if your network topology diagram is as follows:
ISP modem—router )))((( client devices
(Note: — stands for wired connection,)))((( stands for wireless connection )
It seems the WAN connection of the router is unstable.
Please tell me what is the firmware version of your router? How to find the hardware and firmware version of my TP-Link device
Here are some suggestions for WAN connection unstable (Router Internet LED turns red/orange occasionally):
1) Connect a PC directly into your modem to verify if your ISP Internet is stable.
2) Make sure the Ethernet cable between your modem and the Router is connected properly, replaced old cables with new ones.
3) Change the DNS Server of the Router, login the web management interface of the Router, go to Advanced > Network > Internet > Advanced Settings, change the two DNS Servers into 1.1.1.1 and 8.8.8.8. How to Change the DNS servers on the wireless router and DSL modem router (New UI)?
4) Go to Advanced > System > Firmware Update to upgrade the firmware of the Router. How to Upgrade the Firmware on the TP-Link Wi-Fi Routers?
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Hi @OmarZiada,
Thank you for reporting your issue to our community.
May I confirm the unstable issue occurs on the LAN port or WAN port of the router? Is the wireless connection normal?
Please tell me what is the firmware version of your router now? How to find the hardware and firmware version of my TP-Link device
In addition, where were you promised beta firmware?
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@Joseph-TP the entire line drops and it doesn't matter if its the wifi or the lan connections to devices. when i'm connected to my laptop via cable and it happens, i cannot ping the router, cannot access the web interface and it takes about 10 seconds till it comes back again. it happens many times a day.
firmware is up to date
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Hi@OmarZiada,
Thank you for your reply.
May I know if your network topology diagram is as follows:
ISP modem—router )))((( client devices
(Note: — stands for wired connection,)))((( stands for wireless connection )
It seems the WAN connection of the router is unstable.
Please tell me what is the firmware version of your router? How to find the hardware and firmware version of my TP-Link device
Here are some suggestions for WAN connection unstable (Router Internet LED turns red/orange occasionally):
1) Connect a PC directly into your modem to verify if your ISP Internet is stable.
2) Make sure the Ethernet cable between your modem and the Router is connected properly, replaced old cables with new ones.
3) Change the DNS Server of the Router, login the web management interface of the Router, go to Advanced > Network > Internet > Advanced Settings, change the two DNS Servers into 1.1.1.1 and 8.8.8.8. How to Change the DNS servers on the wireless router and DSL modem router (New UI)?
4) Go to Advanced > System > Firmware Update to upgrade the firmware of the Router. How to Upgrade the Firmware on the TP-Link Wi-Fi Routers?
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@Joseph-TP I am having same issue on my Archer AX11000. Its going offline daily and needs to be powered off and back on again for it to work. I tried to gather logs for it, but when it resets, the logs disappear.
My router version and firmware are:
Firmware Version:
1.3.4 Build 20230906 rel.74809(4555)
Hardware Version:
Archer AX11000 v1.0
any help would be greatly appreciated.
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Hello @SethStrauss ,
Thanks for contacting our community.
When the internet drops, what is the LED status?
If the router lost WAN connection, please try the suggestions below:
1) Connect a PC directly to your modem to verify if your ISP's Internet is stable.
2) Ensure the Ethernet cable connecting your modem to the Router is properly connected, and replace old wires with new ones.
3) Please change the DNS Server of the Router, log in to the web management interface of the Router, go to Advanced > Network > Internet > Advanced Settings, and change the two DNS Servers to 8.8.8.8 and 8.8.4.4.. How to Change the DNS servers on the wireless router and DSL modem router (New UI)?
Best Regards.
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