@Joseph-TP the entire line drops and it doesn't matter if its the wifi or the lan connections to devices. when i'm connected to my laptop via cable and it happens, i cannot ping the router, cannot access the web interface and it takes about 10 seconds till it comes back again. it happens many times a day.

firmware is up to date

  @Joseph-TP I am having same issue on my Archer AX11000. Its going offline daily and needs to be powered off and back on again for it to work. I tried to gather logs for it, but when it resets, the logs disappear.

My router version and firmware are:

Firmware Version:

1.3.4 Build 20230906 rel.74809(4555)

Hardware Version:

Archer AX11000 v1.0

any help would be greatly appreciated.

  @Joseph-TP 

Archer AX11000 keeps dropping off on LAN and Internet

I also am having same issue on my Archer AX11000. It is going offline stopping access across my network and prevents accessing the internet across all my devices, wired and wireless.  Access drops for approximately 1-2 minutes then comes back up. Outage time occurrences are inconsistent. Another outage may occur within 10 odd minutes or an hour or two later.

I am currently running the following –

Firmware Version:   2.2.1 Build 20250725 rel.9119(4155)

Hardware Version:  Archer AX11000 v1.0

My topology is –

ISP modem—router some )))((( client devices, most — devices

I have tested if the ISP modem is the problem but it isn’t. I have connected a few of my devices via wired ethernet cable directly from ISP modem to device. During a number of internet outages via the AX11000 to wired/wired devices, the wired devices direct to the ISP modem have rock steady internet access.

I had been running Firmware Version:   1.3.4 Build 20230906  for ages and my Archer had been rock solid (only dumb IPv4 mistyped addresses on my part).

Since I updated to 2.2.1 Build 20250725 rel.9119(4155) via Advanced>System>Firmware Update about two weeks ago I have had the above problem constantly.

The 2.2.1 firmware is not listed on the downloads page so I cannot reflash just in case it was corrupted.

I have tried reflashing back to 1.3.4 Build 20230906 but I just get an Upload error.

I have tried looking at the System Log but it keeps getting wiped. When I check it after an outage the date and time is incorrect being different from that displayed in the System logs page until the very latest entry.

To me it looks like there is a problem with the 2.2.1 Build 20250725 rel.9119(4155) update.

Is there a way to reflash back to the 1.3.4 build?

If I hit the reset button will my Archer default back to the original firmware that I could then upgrade to 1.3.4 (and never go near 2.2.1 again)?

Any help would be greatly appreciated (as the wife “is not happy”!).

My suggestion is to bin the device or sell it if you can and never buy tp-link products. I even made the mistake of purchasing the ge800 and i have the same problem. I now have a huawie router and it works perfectly. I will never buy tp-link ever again.... im sitting kn two routers and a handful of access points that are useless now. Devices are useless, software is crap, support service is appaulng. Dont waste your money dont waste your time and dont believe in the tech bs.

  @Joseph-TP 

G'day Joseph.

By "real time protection enabled ", is that the Advanced>Homecare>Antivirus you referring to? 

Are you suggesting to disable the -

Malicious Content Filter

Intrusion Prevention System

Infected Device Quarantine

options?

Also if I have to try the resetting the router path, will this reset the router back to the original firmware that was in the router when I purchased it? If so, that would mean I could update to the 1.3.4 firmware.

Thanks!