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MU-MIMO option not show under 5ghz band

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MU-MIMO option not show under 5ghz band

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
MU-MIMO option not show under 5ghz band
MU-MIMO option not show under 5ghz band
2025-04-26 03:41:19 - last edited 2025-04-26 03:43:57
Model: Archer AX12  
Hardware Version: V1
Firmware Version: 1.1.24 Build 20240823 Rel. 43366(5553)

i cant find mu mimo option for 5ghz band after disable smart connect it only show for 2.4ghz band, please help!

 

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#1
7 Reply
Re:MU-MIMO option not show under 5ghz band
2025-04-27 08:22:33

Hi  @mfatur,

Thank you for reporting your feedback to our community.

Please refresh the web interface for a try. Please try different client to log in the web interface.

May I know, when did the issue occur? 

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
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#2
Re:MU-MIMO option not show under 5ghz band
2025-04-27 12:45:34 - last edited 2025-04-27 12:52:27

Joseph-TP wrote

Hi  @mfatur,

Thank you for reporting your feedback to our community.

Please refresh the web interface for a try. Please try different client to log in the web interface.

May I know, when did the issue occur? 

the issue happen since the first i buy the router about week ago sir

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#5
Re:MU-MIMO option not show under 5ghz band
2025-04-29 11:22:55

 Hi@mfatur,

Thanks for your reply.

This is really strange. Do you need this function urgently? If so, I suggest you reset the router and reconfigure it. If the problem persists, I suggest you replace it with a new one from the retailer.

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
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#6
Re:MU-MIMO option not show under 5ghz band
2025-04-29 11:25:44

  @Joseph-TP yes i check from the official webpage ax12 is support mu mimo but i dont see this option what should i do?

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#7
Re:MU-MIMO option not show under 5ghz band
2025-05-06 01:55:01

Hi@mfatur,

Sorry for the late reply.

It looks like a display issue, would you mind collecting a backup file for us to analyze?

How to create and restore from a backup file on your TP-Link Router

 

Please email the file to support.forum@tp-link.com, attaching [Forum ID 812040] and details, and we will have a dedicated person to assist in analysis and follow-up.

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
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#8
Re:MU-MIMO option not show under 5ghz band
2025-05-06 02:10:44

  @Joseph-TP i just sended the file to support.forum@tp-link.com

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#9
Re:MU-MIMO option not show under 5ghz band
2025-05-06 02:37:10

Thanks@mfatur,

We will consult engineers for further help and follow up your case via email.

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
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#10

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