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wan

wan
wan
2025-04-26 09:07:50 - last edited 2025-05-18 15:44:37
Model: Archer AX1500  
Hardware Version: V3
Firmware Version: up to date

Dear sir,

 

My AX1500 Wi-Fi 6 Router keeps getting disconnected from WAN, and gets lights to red/orange and sometimes disappear lights of internet.

after that unplug to powers from router for 15 seconds then plug the powers sometime it comes light and sometime didnt.

than i plug the cable to my tp-link wr850 extender , the light is on then plug the cable to my newly boughted ax1500 wifi 6 router. than light is on.

i checked everything the cable and modem also working good.

 

i did every thing changed the troubleshoot suggestion as dns server to 8.8.8.8 . the same problem disconnect after 1 or 2 hours.

 

How can I start diagnosing this issue. It's getting annoying and boring.  the router is disconnected from WAN.

what is the solution of this issue and how to solve this annoying problems?

 

Thank you and regards,

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#1
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2 Accepted Solutions
Re:wan-Solution
2025-04-26 23:27:31 - last edited 2025-05-18 15:44:46

  @waqad 

 

Check the WA850RE hardware version. It's on its bottom sticker.

If it's HW v7 update the firmware of your WA850RE to the latest one from here and test how it goes.

If this was helpful click on the arrow pointing upward to make it blue. If this solves your issue, click the star to make it blue and mark the post as a "Recommended Solution".
Recommended Solution
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  1  
#2
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Re:wan-Solution
2025-04-27 08:50:30 - last edited 2025-05-18 15:44:37

Hi @waqad,

Thank you for reporting your issue to our community.

 

Is your network topology like this:

ISP modem—router )))((( range extender )))((( client devices

(Note: — stands for wired connection,)))((( stands for wireless connection )

 

If yes, please remove the range extender for a comparison test. If the issue disappears, you can try the suggestion of terziyski.

 

Check Out the Latest Posts: △ Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △ Pre-release Firmware for Archer AX80 Supports EasyMesh in AP Mode, DoH/DoT, ECO Mode, and More △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △ Tether KidShield Test Recruitment - Safeguarding Children's Online Experience
Recommended Solution
  0  
  0  
#3
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2 Reply
Re:wan-Solution
2025-04-26 23:27:31 - last edited 2025-05-18 15:44:46

  @waqad 

 

Check the WA850RE hardware version. It's on its bottom sticker.

If it's HW v7 update the firmware of your WA850RE to the latest one from here and test how it goes.

If this was helpful click on the arrow pointing upward to make it blue. If this solves your issue, click the star to make it blue and mark the post as a "Recommended Solution".
Recommended Solution
  1  
  1  
#2
Options
Re:wan-Solution
2025-04-27 08:50:30 - last edited 2025-05-18 15:44:37

Hi @waqad,

Thank you for reporting your issue to our community.

 

Is your network topology like this:

ISP modem—router )))((( range extender )))((( client devices

(Note: — stands for wired connection,)))((( stands for wireless connection )

 

If yes, please remove the range extender for a comparison test. If the issue disappears, you can try the suggestion of terziyski.

 

Check Out the Latest Posts: △ Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △ Pre-release Firmware for Archer AX80 Supports EasyMesh in AP Mode, DoH/DoT, ECO Mode, and More △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △ Tether KidShield Test Recruitment - Safeguarding Children's Online Experience
Recommended Solution
  0  
  0  
#3
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