I don't understand Parental Control how it's works. Estrange behavior

I don't understand Parental Control how it's works. Estrange behavior

I don't understand Parental Control how it's works. Estrange behavior
I don't understand Parental Control how it's works. Estrange behavior
2025-04-28 08:52:00
Model: Archer AX72 Pro  
Hardware Version: V1
Firmware Version: 1.3.1

Hi!.

I have activated the parental control but I can't understand how it works and why it does “strange” things.

I have registered a Lenovo tablet associated to a profile.

I block the Apps from the desired list, the type of webs associated to different categories and I do not configure time limits. So far so good. Now, after some time of use the internet connection is lost. I can see that blocks access to googleapi, dns.google, netflix, internet provider IP checks...., I directly unblock all blocked access and the tablet has internet again (but not at all times). After another while, the internet connection is gone again and I see that again has blocked access to previously unblocked addresses, the list of allowed sites is blank and back to square one. It is impossible to maintain a stable connection or for the whitelist to take effect. I don't know if these exceptions can be added with the format *.googleapi.com so that it doesn't block this type of URLs, I have added them but I don't see any positive result. Is there any detailed documentation about this tool or how should be its configuration and behavior?

 

Thanks

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Re:I don't understand Parental Control how it's works. Estrange behavior
2025-04-29 08:10:03

Hi@Falacon78,

Thank you for consulting our community.

 

Please try the following suggestions for your issue:

    1. Check login history: Make sure no one else has permission to log in to your account and manage the router
    2. Clear Cache and Cookies: Clear the cache and cookies on the devices you're trying to enforce parental control on. You can open the browser to clear the cache for a test.
    3. Disabled VPN software. Make sure that VPN connection is disabled on controled device.
    4. Disabled secure DNS feature. Please open the browser and go to settings->Privacy, search, and services->Use secure DNS to specify how to lookup the network address for websites to turn off secure DNS feature.

 

If the issue persists, please try to delete the block list settings and create it again. Please take screenshots with parental control settings, collect the APP logs as below: How to collect system log of Tether App

 

Please email support.forum@tp-link.com, attaching [Forum ID 813604] and details, and we will have a dedicated person to assist in analysis and follow-up.​​​​​​

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