RE550 set as Access Point loses connection to router multiple times a day
As title, the RE550 set as Access Point loses connection to router multiple times a day
I updated to latest firmware, set wifi range to minimum to avoid CPU outage, DHCP disabled and LAN IP set automatically by the home router
I already tried doing a reset but to no avail
Any help would be great since I thought I was upgrading from RE305 but that never gave me any problems.
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Hi@Tsukuroyomi,
Thank you for your reply.
Is there a switch between the main router and RE550?
I will send a beta firmware via Message, please pay attention to it.
Update firmware referring to How to upgrade the firmware of my range extender (new logo)
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Hi@Tsukuroyomi,
Thank you for contacting our community.
Here are some steps you can take to troubleshoot the issue:
1.Test the internet connection by connecting your client devices directly to the main router. This will help determine if the issue is specific to the access point or if it's a problem with the router itself.
2. Try using a different port, or cable, to connect the access point and the main router.
Did you compare the performance with range extender mode?
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When the Access Point goes off I can only connect to main router and it will work
I can't test the range extender since where I need the access point installed is pretty far from the main router and the only connection I can get is a 2 bars 2.4ghz that gets me around 10 mbps...
I got this issue since I bought the RE550 almost 3 weeks ago
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Hi@Tsukuroyomi,
Thank you for your reply.
Is there a switch between the main router and RE550?
I will send a beta firmware via Message, please pay attention to it.
Update firmware referring to How to upgrade the firmware of my range extender (new logo)
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A week passed, and the AP didn't disconnect a single time. The beta firmware worked wonders. Thanks for everything
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Hi@Tsukuroyomi,
Thank you for your feedback.
I am so glad to hear that your issue can be resolved.
Please feel free to contact us if you have further questions in the future.
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