USB-C port on TP-Link UH9120C hub doesn't work with USB-C/USB-C cables
Hi. Today I bought new USB-C hub, TP-Link UH9120C, and I can't understand what's wrong with its USB-C port. It has one USB-C port for data transfer, but every time I connect a smartphone, tablet, action camera or even a smartwatch to it with USB-C to USB-C cable, that device isn't visible on PC. However what's strange, if I connect anything using USB-C to USB-A cable and then use adapter from USB-A to USB-C, then all of this devices suddenly work and are visible on PC. USB-C port on the hub must be working then, so where's the problem? I tried many USB-C USB-C cables, many devices, and the only thing that worked through hub's USB-C port without USB-A adapter was Calibrite device used for monitor color calibration. Also all of my devices work if connected with USB-C USB-C cable directly to PC's USB-C. So what's the purpose of USB-C port on the hub, if it's not working properly with USB-C - USB-C cables? Why using USB-A cable with USB-A - USB-C adapter fixes this strange issue?
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@Peter_Sg I am using Samsung S24 Ultra and Tab S10+
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Hi@szerwony,
Welcome to our community.
We have reported the issue to the support engineers, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email inbox and confirm.
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hello,
I just got my TP LINK UH912C(UN) today, and the same problem: the usb-c port DOES NOT work with my samsung phone connecting it with the samsung cable usb-c to usb-c.
If i put a connector usb-c to usb-a and connect the phone on the usb-a of tplink, it works, and my phone appears on the computer.
So, what should i do ? I send it back to the shop, telling them the problem (they can check if they want) and buy another model or does TPLINk want to solve the problem directly with me ? If TPLINK has the same model which works now perfectly, maybe it would be better...
I was surprised of that...
regards
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hello,
I have the same problem. I wrote a message yesterday. I see you posted 3 weeks ago. Did you have any news from Tp-Link ?
Thanks for your answer.
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@frenchman They contacted me and told that it's hardware issue resolved in hubs with SN starting with 2254, 2255, 2256 or 2257. Right now I am during RMA process to replace my hub.
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Hello,
Thank you for your answer.
My S/N starts like this: 224B
I took an account on the official website bur i am still waiting for their email to confirm my email adress and send them a ticket !
In case of no news in a few days i will send it back to the seller and buy another model, but not tplink if i can not be sure that it works alright..
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Hi@frenchman ,
Thanks for contacting our community.
Do you mean you have already tried to contact local support? If so, please be patient and wait for their response. I believe local support will provide you with a solution that suits your needs.
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hello @Joseph-TP
Thanks for your answer.
I followed their process:
1- to do a ticket you need to create an account with an email, so I did.
2- I must receive an email with a link from them to confirm my mail and to finish creating my account. I am still waiting their email...almost 2 days now
after once the account is done, i can do what they call a "ticket" concerning the problem, then once i have done the ticket, apparently i should have an answer and maybe be possible to have somedy on phone...
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