USB-C port on TP-Link UH9120C hub doesn't work with USB-C/USB-C cables
USB-C port on TP-Link UH9120C hub doesn't work with USB-C/USB-C cables
Hi. Today I bought new USB-C hub, TP-Link UH9120C, and I can't understand what's wrong with its USB-C port. It has one USB-C port for data transfer, but every time I connect a smartphone, tablet, action camera or even a smartwatch to it with USB-C to USB-C cable, that device isn't visible on PC. However what's strange, if I connect anything using USB-C to USB-A cable and then use adapter from USB-A to USB-C, then all of this devices suddenly work and are visible on PC. USB-C port on the hub must be working then, so where's the problem? I tried many USB-C USB-C cables, many devices, and the only thing that worked through hub's USB-C port without USB-A adapter was Calibrite device used for monitor color calibration. Also all of my devices work if connected with USB-C USB-C cable directly to PC's USB-C. So what's the purpose of USB-C port on the hub, if it's not working properly with USB-C - USB-C cables? Why using USB-A cable with USB-A - USB-C adapter fixes this strange issue?
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@frenchman Yes, I received one with serial number starting with 2254 and now USB-C works.
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The TP-Link UH9120C hub’s USB-C port is mainly for charging, not data transfer. For gaming like pvz fusion mod apk, always ensure safe downloads from trusted sources to avoid issues.
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I own a UH9120C V1 with serial number 224C0E.... The device is completely non-functional — none of the hub’s ports work (USB-C, USB-A, HDMI, Ethernet, card reader, etc.). I am unable to get the hub to operate at all; Windows does not detect any working device when the hub is connected to USB type-c.Windows does not recognize any device.
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Has anyone experienced a fully non-functional UH9120C V1 with SN starting 224C…?
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Is this a known hardware defect for this batch and has TP-Link provided a firmware or hardware fix?
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If this is a hardware fault, please advise the RMA / replacement procedure and expected timelines in Turkey.
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If TP-Link can provide diagnostics steps, firmware, or a specific driver for my SN, I would greatly appreciate it.
I would appreciate an official response from TP-Link support or community members who encountered the same issue. Thank you.
System & Device Details
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Model: UH9120C
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Hardware Version: V1.0
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Serial Number: 224C0E...
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OS: Windows 10 (64-bit)
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This seems to be a hardware recognition anomaly. We recommend that you contact local support for more help.
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Helpful: 2
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Replies: 14
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