Hi@Nathanwife,

Welcome to our community.

When the internet drops, are all LED lights still lit up?

If you are experiencing intermittent wireless connection on the range extender, please refer to the following suggestions:

1. Confirm the extender is properly located based on How to place your wireless Range Extender for optimal reception and performance.
2. Ensure the firmware on the extender is up to date.
3. Disable Parental Control or Access Control (Blacklist/ Whitelist) on the host router if they have been enabled for the extender.
4. Turn off Band Steering (also called "Smart Connect" or "Whole-Home Wi-Fi") and set up different Wi-Fi names for the router's 2.4 GHz and 5 GHz networks.
5. Adjust the wireless channels on the host router, such as channel 11 for 2.4 GHz and channel 48 for 5 GHz.

For more details, please refer to What if the Range Extender keeps losing connection? 

Best Regards.