Hi TP-Link Team,

I'm facing an issue with the Smart Connect feature on my Archer C64 router, and this has been happening consistently for almost 2 years now.

Here’s the problem:

Whenever I enable Smart Connect, I expect my dual-band Wi-Fi to automatically switch between 2.4GHz and 5GHz based on signal strength and proximity to the router.

• When I move away from the router, my phone automatically switches from 5GHz to 2.4GHz, which is expected.

• However, when I come back near the router, it stays stuck on 2.4GHz, no matter how long I wait.

• It only connects back to the 5GHz band if I manually toggle the Wi-Fi off and on again on the device.

Additional points:

• This issue occurs on all my devices, including Android phones and Windows laptops.

• All of these devices support 5GHz Wi-Fi and work perfectly with 5GHz when connected directly.

• My router's firmware is up to date.

• The issue has been persistent for the past two years.

• The 5GHz signal is strong and stable when I’m near the router.

This defeats the purpose of Smart Connect, as I expect seamless transition between bands.

Please advise:

• Is this a known issue with Archer C64 Smart Connect?

• Are there any advanced settings I can change to fix this behavior?

• Will this be addressed in a future firmware update?

Thanks in advance.