Archer C6 v4 - resets itself to default

Archer C6 v4 - resets itself to default

Archer C6 v4 - resets itself to default
Archer C6 v4 - resets itself to default
2025-07-05 13:04:38 - last edited 2 weeks ago
Model: Archer C6  
Hardware Version: V4
Firmware Version: Archer C6(EU)_V4_1.13.6 Build 240430

https://community.tp-link.com/en/home/forum/topic/716222

 

 

Exactly as the linked, every several days (15-18) the device resets itself, after 8-10 months of correct operation.

Tried also to update to firmware "Archer C6(EU)_V4_1.13.7 Build 240515_EE_LV_LT" obtaining the same results. 1 self reset with "Archer C6(EU)_V4_1.13.6 Build 240430", 2 with "Archer C6(EU)_V4_1.13.7 Build 240515_EE_LV_LT"

Mac address of the involved router is 50:91:E3:BB:6C:CF; if TP-Link ID would report on the website the registered products serial number, I would report it here.

 

Following the answer.

    1. Ensure that the router is connected to a stable power source. A fluctuating or unreliable power supply can cause the router to reset.

Device is connected at the very same socket 

    2. Make sure the original power adapter is used, try another power socket/outlet.

Same exact original power adapter used since its first operation

    3. Check for firmware updates and ensure it is using the latest firmware.

Had the latest "italian" firmware at the first occurrence, the latest available firmware for the hardware at the subsequent two

    4. Perform a manual reset by holding reset button until power LED flashing.

Glad to perform the full manual reset when an advisory about "configuration problem for Firmware 1.13.6 will be released frop TP-Link.
Configuration has been the same since the first operation and was the same for every day of use. Configuration has been restored from a backup every self-reset.

    5. Inspect the router for any physical damage or loose connections. Ensure that all cables are securely connected to their respective ports.

No loose connection or physical damage for all the visual inspections.

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#1
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7 Reply
Re:Archer C6 v4 - resets itself to default
2025-07-07 08:58:20 - last edited 2 weeks ago

Hi@Street_Ball,

Thank you for sharing the detailed test results with our community.

 

It seems that the router has a hardware issue, please contact local support for further help~

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#2
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Re:Archer C6 v4 - resets itself to default
2 weeks ago - last edited 2 weeks ago

 Hi @Joseph-TP, thanks for your answer.

I'm sorry being late for the follow-up, however I hope this experience could help also other persons.

For several reason, I did not took the "contact support" path: device is operating a bit far for me and waiting for suppor timing eventually could be a not good idea for the arrangement. It's not support staff and organization fault, it's the situation is operating the one to blame.

 

Since the report of the second configuration failure in 1 month, the device has been working (ish) 24/7 with some (3) forced reboot operation (power off, 1 minute wait, power on) solve some WAN-related connection issues. The configuration reset not occurred since 1st week of July 2025.

 

This morning I found that is available a new firmware for my router: 1.15.0 Build 250729 Rel.63726n(4555). I cannot find any release notes about this firmware in any Archer C6 support page in europe; I also used google, that found a post a post on this forum about C80 router.
I was also sad to find that other TP-Link devices's support page for some version the "firmware" page is not available.

 

Are the notes available for customers? I would like to read them if possible.

 

Thanks for your time and attention.

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#3
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Re:Archer C6 v4 - resets itself to default
a week ago

Hi @Street_Ball ,

Compared with 1.14.30 Build 250729 Rel.74228n(4555), it mainly improves security and stability. So you can update to 1.15.0 Build 250729 Rel.63726n(4555).

 

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#4
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Re:Archer C6 v4 - resets itself to default
a week ago

  @Joseph-TP Thanks for the useful informations. :)

For the release notes, may the community have a link to read them?

 

Most of the users do not use support page, however... a lot of other users might want to take a look. So firmware download links and release notes are always very useful! :)

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#5
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Re:Archer C6 v4 - resets itself to default
a week ago

Hello@Street_Ball ,

Thanks for your reply.

The responsible personnel handle the official firmware information synchronization for each region. I will give you feedback to the relevant departments.

Thank you again for your feedback.

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#6
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Re:Archer C6 v4 - resets itself to default
a week ago

  @Joseph-TP same here; I cannot upgrade to latest version of firmware - it always says that error occured at 90% of download of v1.15.0 version of firmware.

 

Where I can get the firmware donwload and update it manually?

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#7
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Re:Archer C6 v4 - resets itself to default
a week ago

Hoping to provide a useful (yet not "official" hint)...

Consider to reboot your router before upgrade the firmware.

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#8
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