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BE900 2.4G Cannot be searched

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BE900 2.4G Cannot be searched

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BE900 2.4G Cannot be searched
BE900 2.4G Cannot be searched
2025-07-20 19:31:45 - last edited 2025-08-08 08:16:48
Model: Archer BE900  
Hardware Version: V2
Firmware Version: 2.6

2.4G cannot be found. Restoring factory Settings still doesn't solve the problem. The 2.4G channel cannot be changed in the app. Currently, 2.4G cannot be used

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#1
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1 Accepted Solution
Re:BE900 2.4G Cannot be searched-Solution
2025-07-21 06:25:40 - last edited 2025-08-08 08:16:48

Hello @xinxinxin ,

Welcome to our community.

 

If it recommended that you can log in to the Web UI of the router to check and modify settings:

How do I log into the web-based Utility (Management Page) of TP-Link wireless router?

 

Here are some suggestions may help you:

  • Please check whether all your devices can't see the TP-LINK WI-FI, if only certain devices, update the driver or system on your wireless client.
  • Please confirm the 2.4Ghz is not hidden.
  • Please confirm that you have disabled the "Smart Connect" feature.
  • Plese change channel  and wireless name of the 2.4Ghz.

 

Welcome to Our Community！ Check Out the Latest Posts: △New Firmware for Archer BE800 V1 to Support VPN Merge, EasyMesh Guest/IoT Network Extend, and More △Enhanced EasyMesh Support with Extended Guest/IoT/MLO Networking and Advanced Features for BE550 V2 △New Firmware for Archer BE900 V2 to Support Multi-WAN, DoH/DoT, EasyMesh in AP Mode and More △New Firmware for Archer BE260/Archer BE400 to Support VPN Merge, New ECO Mode, and More If you found the post or response helpful, click Helpful. If an answer solves your problem, click Recommended Solution so that others can benefit from it.
Recommended Solution
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#2
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Re:BE900 2.4G Cannot be searched-Solution
2025-07-21 06:25:40 - last edited 2025-08-08 08:16:48

Hello @xinxinxin ,

Welcome to our community.

 

If it recommended that you can log in to the Web UI of the router to check and modify settings:

How do I log into the web-based Utility (Management Page) of TP-Link wireless router?

 

Here are some suggestions may help you:

  • Please check whether all your devices can't see the TP-LINK WI-FI, if only certain devices, update the driver or system on your wireless client.
  • Please confirm the 2.4Ghz is not hidden.
  • Please confirm that you have disabled the "Smart Connect" feature.
  • Plese change channel  and wireless name of the 2.4Ghz.

 

Welcome to Our Community！ Check Out the Latest Posts: △New Firmware for Archer BE800 V1 to Support VPN Merge, EasyMesh Guest/IoT Network Extend, and More △Enhanced EasyMesh Support with Extended Guest/IoT/MLO Networking and Advanced Features for BE550 V2 △New Firmware for Archer BE900 V2 to Support Multi-WAN, DoH/DoT, EasyMesh in AP Mode and More △New Firmware for Archer BE260/Archer BE400 to Support VPN Merge, New ECO Mode, and More If you found the post or response helpful, click Helpful. If an answer solves your problem, click Recommended Solution so that others can benefit from it.
Recommended Solution
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#2
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Re:BE900 2.4G Cannot be searched
2025-07-22 10:57:17

  @Joseph-TP No, I can't modify the 2.4G channel when I log in to the WEB management interface. It's grayed out and I can't control it.
I have tried restoring the factory settings, but there is still no 2.4G signal. 5G1 5G2 signal is normal
 

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#3
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Re:BE900 2.4G Cannot be searched
2025-07-24 09:44:45

Hello @xinxinxin ,

Thank you for getting back to me.

May I know when did you buy the router? Does the issue occur recently?

If the problem occurred recently, we recommend that you contact local support for further help.

 

Welcome to Our Community！ Check Out the Latest Posts: △New Firmware for Archer BE800 V1 to Support VPN Merge, EasyMesh Guest/IoT Network Extend, and More △Enhanced EasyMesh Support with Extended Guest/IoT/MLO Networking and Advanced Features for BE550 V2 △New Firmware for Archer BE900 V2 to Support Multi-WAN, DoH/DoT, EasyMesh in AP Mode and More △New Firmware for Archer BE260/Archer BE400 to Support VPN Merge, New ECO Mode, and More If you found the post or response helpful, click Helpful. If an answer solves your problem, click Recommended Solution so that others can benefit from it.
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