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BE900 2.4G Cannot be searched

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BE900 2.4G Cannot be searched

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BE900 2.4G Cannot be searched
BE900 2.4G Cannot be searched
2025-07-20 19:31:45 - last edited 2025-08-08 08:16:48
Model: Archer BE900  
Hardware Version: V2
Firmware Version: 2.6

2.4G cannot be found. Restoring factory Settings still doesn't solve the problem. The 2.4G channel cannot be changed in the app. Currently, 2.4G cannot be used

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#1
1 Accepted Solution
Re:BE900 2.4G Cannot be searched-Solution
2025-07-21 06:25:40 - last edited 2025-08-08 08:16:48

Hello @xinxinxin ,

Welcome to our community.

 

If it recommended that you can log in to the Web UI of the router to check and modify settings:

How do I log into the web-based Utility (Management Page) of TP-Link wireless router?

 

Here are some suggestions may help you:

  • Please check whether all your devices can't see the TP-LINK WI-FI, if only certain devices, update the driver or system on your wireless client.
  • Please confirm the 2.4Ghz is not hidden.
  • Please confirm that you have disabled the "Smart Connect" feature.
  • Plese change channel  and wireless name of the 2.4Ghz.

 

Welcome to Community！ Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
Recommended Solution
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#2
3 Reply
Re:BE900 2.4G Cannot be searched-Solution
2025-07-21 06:25:40 - last edited 2025-08-08 08:16:48

Hello @xinxinxin ,

Welcome to our community.

 

If it recommended that you can log in to the Web UI of the router to check and modify settings:

How do I log into the web-based Utility (Management Page) of TP-Link wireless router?

 

Here are some suggestions may help you:

  • Please check whether all your devices can't see the TP-LINK WI-FI, if only certain devices, update the driver or system on your wireless client.
  • Please confirm the 2.4Ghz is not hidden.
  • Please confirm that you have disabled the "Smart Connect" feature.
  • Plese change channel  and wireless name of the 2.4Ghz.

 

Welcome to Community！ Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
Recommended Solution
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#2
Re:BE900 2.4G Cannot be searched
2025-07-22 10:57:17

  @Joseph-TP No, I can't modify the 2.4G channel when I log in to the WEB management interface. It's grayed out and I can't control it.
I have tried restoring the factory settings, but there is still no 2.4G signal. 5G1 5G2 signal is normal
 

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#3
Re:BE900 2.4G Cannot be searched
2025-07-24 09:44:45

Hello @xinxinxin ,

Thank you for getting back to me.

May I know when did you buy the router? Does the issue occur recently?

If the problem occurred recently, we recommend that you contact local support for further help.

 

Welcome to Community！ Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
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#4

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