Parental Controls - Bedtime no internet not activating
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Devices in a Parental Controls Profile with bedtime no internet configured, the devices are still able to access the internet when the bedtime starts.
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Hello @iblurblur ,
Welcome to our community.
EB810v is a customized device specifically designed for local Service Providers. Its software is tailored to meet the unique requirements of these providers, ensuring alignment with their specific needs. Due to the specialized nature of the firmware on your device, our ability to provide troubleshooting may be limited.
We can certainly offer some troubleshooting tips that may help resolve your issue. Please consider the following:
1. Incorrect time settings: Ensure that you have correctly set the bedtime for the child's device.
2. Reload traffic: Some applications may preload data, causing devices to cache data in advance and leading to some discrepancies. You can close the Application and reopen for a test
3. Wrong Mac address added: Parental Control identifies the network device based on the Mac address. If the client turns on the random Mac address function and causes the Mac address to change, Parental Control interception may fail.
If the problem persists after trying these steps, we recommend contacting the technical support of your Service Provider who supplied the device, as they are best suited to provide the necessary assistance for your device.
Best Regards.
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Hello @iblurblur ,
Welcome to our community.
EB810v is a customized device specifically designed for local Service Providers. Its software is tailored to meet the unique requirements of these providers, ensuring alignment with their specific needs. Due to the specialized nature of the firmware on your device, our ability to provide troubleshooting may be limited.
We can certainly offer some troubleshooting tips that may help resolve your issue. Please consider the following:
1. Incorrect time settings: Ensure that you have correctly set the bedtime for the child's device.
2. Reload traffic: Some applications may preload data, causing devices to cache data in advance and leading to some discrepancies. You can close the Application and reopen for a test
3. Wrong Mac address added: Parental Control identifies the network device based on the Mac address. If the client turns on the random Mac address function and causes the Mac address to change, Parental Control interception may fail.
If the problem persists after trying these steps, we recommend contacting the technical support of your Service Provider who supplied the device, as they are best suited to provide the necessary assistance for your device.
Best Regards.
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- Report Inappropriate Content
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