Why doesn’t my device connect to Omada

Why would my device doesn't connect to the Omada system and he will connect to TP Link X60
everyting is in standard mode
EAP723
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Hi @NLwilliam
Thanks for posting here.
Possible Reasons & Solutions:
1. Wi-Fi Signal Strength & Range
- The TP-Link X60 might have a stronger or more stable signal than your Omada access point (AP).
- Solution:
- Move closer to the Omada AP or adjust its placement.
- Reduce interference (e.g., walls, appliances, other Wi-Fi networks).
- Check if the Omada AP is too far away or obstructed.
2. Network Name (SSID) & Password Mismatch
- Issue: If both networks have the same SSID and password, your device might auto-connect to the stronger signal (X60).
- Solution:
- Ensure the Omada network has a different SSID (e.g., "Omada_Network" vs. "TP-Link_X60").
- Forget the X60 network on your device if you want to prioritize Omada.
3. Band Steering or Roaming Issues
- If both networks are on the same frequency (2.4GHz/5GHz), your device may not switch properly.
- **Solution:**
- Disable band steering in Omada settings if enabled.
- Adjust minimum RSSI in Omada Controller to force weak clients to roam.
- Ensure 802.11k/v/r (Fast Roaming) is enabled in Omada for better handoffs.
4. Security & Authentication Reasons
- If Omada uses WPA3 or a different security protocol, some devices may prefer the X60's simpler security.
- Solution:
- Try setting Omada to WPA2/WPA3 mixed mode.
- Check if the device has compatibility issues with Omada’s encryption.
5. Device-Specific Preferences
- Some devices (phones, laptops) remember past networks and auto-connect to the "preferred" one (X60).
- Solution:
- Forget the X60 network on your device temporarily.
- Manually connect to Omada first to train the device.
- On Windows, use `netsh wlan show networks` to check network priorities.
Quick Troubleshooting Steps:
1. **Restart** your device and the Omada AP.
2. **Forget the X60 network** on your device and reconnect to Omada.
3. **Test with another device** to see if the issue is device-specific.
If the problem persists, provide more details (e.g., X60 model, device type, error messages) for further help! 🚀
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- Report Inappropriate Content

Hi @NLwilliam
Thanks for posting here.
Possible Reasons & Solutions:
1. Wi-Fi Signal Strength & Range
- The TP-Link X60 might have a stronger or more stable signal than your Omada access point (AP).
- Solution:
- Move closer to the Omada AP or adjust its placement.
- Reduce interference (e.g., walls, appliances, other Wi-Fi networks).
- Check if the Omada AP is too far away or obstructed.
2. Network Name (SSID) & Password Mismatch
- Issue: If both networks have the same SSID and password, your device might auto-connect to the stronger signal (X60).
- Solution:
- Ensure the Omada network has a different SSID (e.g., "Omada_Network" vs. "TP-Link_X60").
- Forget the X60 network on your device if you want to prioritize Omada.
3. Band Steering or Roaming Issues
- If both networks are on the same frequency (2.4GHz/5GHz), your device may not switch properly.
- **Solution:**
- Disable band steering in Omada settings if enabled.
- Adjust minimum RSSI in Omada Controller to force weak clients to roam.
- Ensure 802.11k/v/r (Fast Roaming) is enabled in Omada for better handoffs.
4. Security & Authentication Reasons
- If Omada uses WPA3 or a different security protocol, some devices may prefer the X60's simpler security.
- Solution:
- Try setting Omada to WPA2/WPA3 mixed mode.
- Check if the device has compatibility issues with Omada’s encryption.
5. Device-Specific Preferences
- Some devices (phones, laptops) remember past networks and auto-connect to the "preferred" one (X60).
- Solution:
- Forget the X60 network on your device temporarily.
- Manually connect to Omada first to train the device.
- On Windows, use `netsh wlan show networks` to check network priorities.
Quick Troubleshooting Steps:
1. **Restart** your device and the Omada AP.
2. **Forget the X60 network** on your device and reconnect to Omada.
3. **Test with another device** to see if the issue is device-specific.
If the problem persists, provide more details (e.g., X60 model, device type, error messages) for further help! 🚀
- Copy Link
- Report Inappropriate Content

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