AX73 v2 randomly reboots everyday
I don't know when it started but it seems my AX73 router just randomly started rebooting maybe multiple times a day.
I am already running the latest firmware and I dont recall updating recently.
I dont know what is triggering it. I have seen some forums where it could be caused by incompatibility with some range extenders and one mesh.
I already disabled Onemesh, and I am only using one RE700X that is connected by lan cable to the router, and acting as an access point rather than a wireless range extender.
I dont have any apple TV or homepod.
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Hello @luffy-kun ,
Welcome to our community.
May I know if your network topology diagram is as follows:
ISP modem—AX73 )))((( RE700X
(Note: — stands for wired connection,)))((( stands for wireless connection )
Have you set Reboot Schedule on the router? Go to Advanced > System > Reboot. If it is enabled, please unclick it.
In addition, please remove the RE700X and test the AX73 separately.
If you have some clients with similar functionality to Homepod and apple TV, disconnect them from the router for comparison.
Best Regards.
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Hello @luffy-kun ,
Welcome to our community.
May I know if your network topology diagram is as follows:
ISP modem—AX73 )))((( RE700X
(Note: — stands for wired connection,)))((( stands for wireless connection )
Have you set Reboot Schedule on the router? Go to Advanced > System > Reboot. If it is enabled, please unclick it.
In addition, please remove the RE700X and test the AX73 separately.
If you have some clients with similar functionality to Homepod and apple TV, disconnect them from the router for comparison.
Best Regards.
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Hi@luffy-kun ,
Thanks for getting back to me with your detailed test results.
So far, the AX73 hasn't automatically rebooted again after you downgraded the firmware, right?
We haven't received any similar feedback, so we need to verify this further.
Please tell me what devices your clients use? If possible, please help us collect the backup file: How to create and restore from a backup file on your TP-Link Router
Then send it to support.forum@tp-link.com, attaching [Forum ID 839076] and details, and we will have a dedicated person to assist in analysis and follow-up.
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Hi
I just want to update that even when running with downgraded firmware, it was only stable for 2-3 days, and the random reboots started happening again.
I only have laptops, TVs, some google cameras, Sonos speakers connected in my home, same devices I already had for a year.
I saw in an old forums that disabling DHCP on the RE700X can help. I just did that. IF it still reboots, I will try to remove the RE700X from the network.
Thanks
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Hello@luffy-kun ,
Thanks for your detailed reply.
The tech team has been made aware of your case; they will likely reach out to you via email to continue troubleshooting. Please check your email inbox and confirm.
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