Iot tuya devices cannot connect to my router
Hi tplink support. My be800 till now still cannot resolve the router not linking to my smart devices. This is a singapore sg version.
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Hello@Jun9889 ,
Welcome to our community.
May I know if your network topology diagram looks like this:
ISP modem—BE800 )))((( client devices
(Note: — stands for wired connection,)))((( stands for wireless connection)
Is there any error message when you try to connect the Tuya devices to the router?
Typically, IoT devices connect to the 2.4 GHz network. Are you connecting your IoT devices to a separate 2.4 GHz network?
Or, please enable the 2.4 GHz guest network for testing.
Best Regards.
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There is no error message but the devices would stay disconnected. At times when u switched off and on it may connect back for a short while then disconnected again.
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@Joseph-TP did that. It did not work.
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Hello@Jun9889 ,
Thanks for getting back to me.
Have you tested the other 2.4Ghz clients? Can they access the internet stably?
Alternatively, please connect the Tuya device to a different network for comparison. To confirm whether Tuya devices cause the problem.
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