Sonos experiencing network issus - goes silent from time to time when listening to radio

Avskedsfest

Saturday - last edited Yesterday

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Registered: 2021-01-25

Sonos experiencing network issus - goes silent from time to time when listening to radio

Saturday - last edited Yesterday

Model: Archer AX1500 RE450

Hardware Version: V1

Firmware Version: 1.3.9 Build 20230728 Rel. 45716(4555)

I have a router and an extender RE450.

I also have a Sonos system. It works all great when listening to Spotify, but when listening to Radio Sonso goes silent from time to time.... I have talked to Sonos support and they have checked logs, they claim it is due to poor network.

However, the Sonos speaker is 3 meters away from the extender, and it should have great network.

I have tried to change firmware. If I go with the latest firmware I believe that the issues is more frequent.

Is there away to improve my situation? Can I assign a specific channel to my sonos system? Or what else can I do?

Apreciate any help :.)

1 Reply

Joseph-TP

6 hours ago

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Registered: 2024-06-22

Re:Sonos experiencing network issus - goes silent from time to time when listening to radio

6 hours ago

Hello @Avskedsfest ,

Welcome to our community.

Are other clients of RE450 running stably? Here are some suggestions that may help you:

1) Make sure the Router is properly placed; it should be put in an open area instead of inside a cabinet or shelf.
2) Change the wireless channel to another one. You may refer to Changing Channel and Channel Width on a TP-Link Router (new logo).
3) Change channel width to avoid interference. For 2.4GHz wireless client devices, adjust the 2.4GHz channel width to 20MHz; for 5 GHz wireless client devices, adjust the 5GHz channel width to 80MHz or 40MHz, etc.

4) Try to connect the speaker to the main router for comparison.

Best Regards.

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Sonos experiencing network issus - goes silent from time to time when listening to radio

Sonos experiencing network issus - goes silent from time to time when listening to radio

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