RE700x V1 (EU) - EasyMesh issues after fw update to 1.2.10

RE700x V1 (EU) - EasyMesh issues after fw update to 1.2.10

RE700x V1 (EU) - EasyMesh issues after fw update to 1.2.10
RE700x V1 (EU) - EasyMesh issues after fw update to 1.2.10
Monday
Model: RE700X  
Hardware Version: V1
Firmware Version: 1.2.10

Hello there,

 

first of all sorry for my poor English.

 

My setup is now composed by:

-Xx800v as main router - easymesh master role

-2x RE500x as range extenders - easymesh leaf - both running on 1.1.0 Build 20241224 Rel. 35085

-2x RE700x as range extenders - easymesh leaf - both running on 1.2.10 Build 20250627 Rel. 66328

 

Normal mesh topology therefore consisted of four repeaters connected directly to the master node. Sometimes, expecially after a reboot of the master node (xx800v router), the topology was messed up a little, but, after a while, it come back to "normal" expected status.

Everything was working quite smooth.

 

A few days ago the Tether app pushed out the fw update for my two RE700x, going from 1.1.4 to 1.2.10, so I pulled the trigger.

After fw update the two RE700x are no more capable to connect to the master node directly via wifi, but only as a "sub-client" of a RE500x (that still connect fine to the xx800v).

Ethernet backhaul now works on RE700x as a new feature of the fw update and they can connect directly to the xx800v via cable, but this is not an option in my enviroment.

If I power off the two RE500x, the RE700x cannot join mesh network anymore (via wifi).

I've already tried to factory reset all the five devices and set them up again with no luck.

 

Any suggestion?

Thank you,

have a nice day.

 

Chuck26

 

 

  0      
  0      
#1
Options
6 Reply
Re:RE700x V1 (EU) - EasyMesh issues after fw update to 1.2.10
Tuesday

Hello@Chuck26 ,

Welcome to our community.

 

It looks so strange. Can I confirm, after resetting the RE700X, did you try configuring the RE700X first instead of the RE500X? Does the RE700X still fail to connect to the router via Wireless?

Is there any error message? Please take screenshots and send them here.

 

Best Regards.

  0  
  0  
#2
Options
Re:RE700x V1 (EU) - EasyMesh issues after fw update to 1.2.10
Tuesday

Joseph-TP wrote

Hello@Chuck26 ,

Welcome to our community.

 

It looks so strange. Can I confirm, after resetting the RE700X, did you try configuring the RE700X first instead of the RE500X? Does the RE700X still fail to connect to the router via Wireless?

Is there any error message? Please take screenshots and send them here.

 

Best Regards.

Hello @Joseph-TP,

 

thank you for your kind reply. Unfortunally, I cannot provide screenshot as per now, but I will do asap.

I confirm that, after reset, I tried to pair one RE700x at time, without any other device turned on, apart from the main router (xx800v).

I tried both RE700x (one at time) with no luck.

The strange thing is that I connect the RE700x via cable to the xx800x, they pair instantly and become visibile un xx800v menu, under "network topology" as a mesh node, with cable link (continuos line). If I disconnect the cable, the RE700x will not connect via wifi as per design.

No error message on the RE700x, but on the xx800v there is a generic "unable to connect device, try again", or something like that, but no entry on system logs.

 

Have a nice day,

regards.

 

Chuck26

  1  
  1  
#3
Options
Re:RE700x V1 (EU) - EasyMesh issues after fw update to 1.2.10
Yesterday

Hello @Chuck26 ,

Thanks for getting back to me.

 

We would like to escalate your case to the support engineers, and they will follow up on it. If you are willing to conduct further analysis, please check your inbox and respond.    

  0  
  0  
#4
Options
Re:RE700x V1 (EU) - EasyMesh issues after fw update to 1.2.10
Yesterday

  @Chuck26 

Hello.

After fw update 1.2.10 there is a possibility to select the schedule for automatic updates, but this value is not saved.

Thanks.

  0  
  0  
#5
Options
Re:RE700x V1 (EU) - EasyMesh issues after fw update to 1.2.10
13 hours ago

Hello @PhotoDyaz ,

Thanks for contacting our community.

 

Could you take a screenshot with the error message on the automatic updates page?

Have you refreshed the page for a try? Also, rebooting the extender may help.

 

  0  
  0  
#6
Options
Re:RE700x V1 (EU) - EasyMesh issues after fw update to 1.2.10
11 hours ago

  @Joseph-TP 

Hello.
No error message appears.
I simply select a time period and save.
I navigate through the system tool options, and the value has disappeared and asks me to select a period again.
I've already restarted the extender, and it's still the same.

 

  0  
  0  
#7
Options