Migrating from TP-link AC4000 to BE550, TP-Link smart plugs (HS105 and KP115) cannot connect

Migrating from TP-link AC4000 to BE550, TP-Link smart plugs (HS105 and KP115) cannot connect

Migrating from TP-link AC4000 to BE550, TP-Link smart plugs (HS105 and KP115) cannot connect
Migrating from TP-link AC4000 to BE550, TP-Link smart plugs (HS105 and KP115) cannot connect
Tuesday - last edited Tuesday
Model: Archer BE550  
Hardware Version: V1
Firmware Version: V1.2.1

4 years with an AC4000 was fantastic. Everything just connected and worked. My experience with the BE550 has been problematic. 

 

I finally got everything connected except my only smart-plug. The HS105 wouldn't connect so last week I bought a KP115, same issue. 

 

I carried over all the settings from the AC4000: SSIDs and passwords. Of course I've reset the network hardware several times and tried the KP115 setup with it less that 4 feet away from the BE550. The SSIDs and passwords are the same for all of the bands. I've tried MLO on and off. 

 

I've tried all the suggestions that I could find on the web, most of which were nonsense and gone through the setup in the manual. 

 

Since I've not yet gotten rid of the TP-Link WiFi gear, I'm tempted to just sell the BE550 on eBay and go back to the AC4000. I appreciate the extra speed of the BE500 as I send large files (50-100MB) up and down to Adobe servers. 

 

Other devices on the network: Ring Doorbell (required all the bands to have the same SSID and password), RE300 Range Extender, two iPhones, iPad, iMac, MacBook, Samsung TV and (no longer used) AC300 with Windows. Also had several Android devices which I've since sold, all worked fine. 

 

Note that the Ring Doorbell requires the same 2.4 GHz band and one of the Android devices used the 5 GHz band so I know that all the bands work. 

 

Suggestions appreciated, 

Bill 

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Re:Migrating from TP-link AC4000 to BE550, TP-Link smart plugs (HS105 and KP115) cannot connect
Tuesday

Hello@TwoMetreBill ,

Welcome to our community.


Have you enabled the IoT Network for a try? How to set up IoT Network on TP-Link wireless router.

Please enable 2.4GHz only and set the security type to WPA2-PSK[AES] + WPA-PSK [TKIP].

The settings on the smart devices may need to be modified. So I would recommend that you contact the Smart Home Community or local support for further help.

 

Best Regards.

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Re:Migrating from TP-link AC4000 to BE550, TP-Link smart plugs (HS105 and KP115) cannot connect
Tuesday

  @Joseph-TP 

 

IOT was activated in order to get the Ring Doorbell to work. 

  

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Re:Migrating from TP-link AC4000 to BE550, TP-Link smart plugs (HS105 and KP115) cannot connect
Yesterday - last edited Yesterday

Hi @TwoMetreBill ,

Thanks for your reply.

 

Please send here the wireless settings of  the iot network. 

Have you tried a different network, like hotspot on your phone or guest network of the router, for the HS105 and KP115?

 

Would you mind trying to contact the Smart Home Community or local support for further help?  From your description, it seems more likely that the HS105 and KP115 are having trouble connecting to the new network. Checking the HS105 and KP115 settings might help resolve the issue more quickly.

 

Best Regards.

 

 

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