Can't connect

Can't connect

Can't connect
Can't connect
2025-09-14 12:22:43 - last edited 2025-10-16 11:22:53
Model: RE550  
Hardware Version:
Firmware Version:

Hi. I am trying to connect a new ac1900. The power light is blue. I press the wps then the extender. It flashes and then goes off. It says on my app connected but no Internet. Tried connecting with ethernet cable, no difference. The extender is directly In front of router. The router is a talk talk hub. Will return if I can't connect 

  0      
  0      
#1
Options
1 Accepted Solution
Re:Can't connect-Solution
2025-09-17 03:07:47 - last edited 2025-10-16 11:22:53

Hello  @Davywavy ,

Welcome to our community.

 

It appears this is your first time setting up the RE550. Please hard reset the extender back to factory mode:

With the power on, use a pin to press and hold for 1 second to reset the extender.

 

It is recommended that you can configure the extender via Tether App: How to configure Range Extender via Tether APP

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △New Firmware Update for Archer BE260/Archer BE400 to Support VPN Merge, New ECO Mode, and More △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
  0  
  0  
#2
Options
1 Reply
Re:Can't connect-Solution
2025-09-17 03:07:47 - last edited 2025-10-16 11:22:53

Hello  @Davywavy ,

Welcome to our community.

 

It appears this is your first time setting up the RE550. Please hard reset the extender back to factory mode:

With the power on, use a pin to press and hold for 1 second to reset the extender.

 

It is recommended that you can configure the extender via Tether App: How to configure Range Extender via Tether APP

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △New Firmware Update for Archer BE260/Archer BE400 to Support VPN Merge, New ECO Mode, and More △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
  0  
  0  
#2
Options