Fatal update

Fatal update

Fatal update
Fatal update
Thursday - last edited Thursday
Model: RE700X  
Hardware Version: V2
Firmware Version: 1.2.0

He instalado el nuevo firmware (no apunté el número Build y Rel., es el que que aporta bastantes novedades como guest network, eco mode, ethernet backhault...). Después de hacerlo el extensor ha dejado de funcionar, parece que se limita a reiniciarse continuamente y no se puede acceder a él. No responde al botón de reset.

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#1
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4 Reply
Re:Fatal update
Friday

Hello  @obagi ,

Welcome to our community.

 

According to Google Translate, your question is the RE700X reboots in a loop after the firmware update. If there is any discrepancy, please describe it in English.

May I know if your network topology diagram is as follows:

ISP modem—router)))((( RE700X

(Note: — stands for wired connection,)))((( stands for wireless connection )

 

Have you created an EasyMesh Network between the router and RE700X? What model is your router (or the device connected to the front of the RE700X)?

If you disable the EasyMesh feature, can the RE700X work normally?

Do you know if there is any error message on the Management page? Please take screenshots with the error message and send them here.

 

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#2
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Re:Fatal update
Friday

  @Joseph-TP 

 

Hi,

the tipology is as you indicate

using EasyMesh

Router tp-link Archer AX72 Pro

 

The device has been working correctly for over a year, it only stopped working after restarting from the last firmware update. After a few minutes of starting up, only the power light remains ON. I've tried accessing it via ethernet or wireless, without success (there's no any TP-Link_extender network). It also doesn't respond to the reset button.

I can't access to the management page (web or Tether app) because i can't access to the device any way

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#3
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Re:Fatal update
16 hours ago

Hello @obagi ,

When you restart the router, does the power light only come on?

If you have a wired PC, connect it to the RE700X and verify that it can establish a connection to the network.

Or, you can check the Ethernet status on the PC as follows:

    

 

If you're unsure, you can take a photo of it and send it here.

 

 

Do you remember the firmware version you were using before the upgrade? Have you tried any way to recover the firmware?

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#4
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Re:Fatal update
2 hours ago
When I restart the RE700X a strange sequence of lights occurs, not the usual one when it was working well, but in a few minutes only the power led remains ON. The device doesn't appear when I try to connect from a PC using an ethernet cable and IP 192.168.0.254 I don't remember the old firmware version, I bought the device one year ago, and I think it has been the first update.
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#5
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