Can’t setup my router

Can’t setup my router

Can’t setup my router
Can’t setup my router
2025-10-11 16:18:37 - last edited 2025-11-16 14:21:52
Model: Archer BE400  
Hardware Version: V5
Firmware Version: Ss

Hi all I've bought a new router and connected it as per video but it's saying my router isn't connected to the browser yet the cable is in the correct sockets. Many thanks 

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#1
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1 Accepted Solution
Re:Can’t setup my router-Solution
2025-10-13 03:30:15 - last edited 2025-11-16 14:21:52

Hello @Yamaha180 ,

Thank you for contacting our community.

 

Did you get internet information from your ISP? Like, what network connection type is it: PPPoE or dynamic IP?

If it is PPPoE, you need the username, password, and some ISPs need the VLAN ID.

 

For more details, you can refer to Should I use Dynamic IP or PPPoE?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △New Firmware Update for Archer BE260/Archer BE400 to Support VPN Merge, New ECO Mode, and More △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
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#2
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2 Reply
Re:Can’t setup my router-Solution
2025-10-13 03:30:15 - last edited 2025-11-16 14:21:52

Hello @Yamaha180 ,

Thank you for contacting our community.

 

Did you get internet information from your ISP? Like, what network connection type is it: PPPoE or dynamic IP?

If it is PPPoE, you need the username, password, and some ISPs need the VLAN ID.

 

For more details, you can refer to Should I use Dynamic IP or PPPoE?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △New Firmware Update for Archer BE260/Archer BE400 to Support VPN Merge, New ECO Mode, and More △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
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#2
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Re:Can’t setup my router
3 weeks ago

Hello @Yamaha180 ,

We are delighted to announce the release of the Archer BE400 pre-release firmware! This update has new advanced features.

It is recommended that you try this firmware and take advantage of the new features.

New Firmware Update for Archer BE260/Archer BE400 to Support VPN Merge, New ECO Mode, and More

Thank you for your feedback and suggestions.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △New Firmware Update for Archer BE260/Archer BE400 to Support VPN Merge, New ECO Mode, and More △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#3
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