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Random disconnects

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Random disconnects

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Random disconnects
Random disconnects
2025-10-21 22:48:57 - last edited 2025-10-26 17:53:28
Model: Archer BE550  
Hardware Version: V1
Firmware Version: 1.2.1

Hey all

 

Anyone else seeing random disconnects? I run my router via LAN from a Virgin Hub 5x. The Hub itself works fine, WiFi and Ethernet stay solid during these dropouts, so it is not that

 

The blackouts are totally random and they only started after updating to firmware 1.2.1. I have factory reset and reinstalled the firmware with no luck

 

Any one have any ideas on what is going on?

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Re:Random disconnects -Solution
2025-10-22 06:19:40 - last edited 2025-10-26 17:53:28

Hello @SamuelH92 ,

Welcome to our community.

 

May I know if your network topology diagram is as follows:

Virgin hub—BE550)))((( client devices

(Note: — stands for wired connection,)))((( stands for wireless connection )

 

The ' blackouts' that you mentioned, does it mean the unstable connectivity on the BE550? Or is the BE550 power off?

Have you tried a different cable or a different LAN port of the Virgin Hub? If there is a switch between the hub and BE550, please remove it and test the connectivity on the BE550 again.
 

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
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Re:Random disconnects -Solution
2025-10-22 06:19:40 - last edited 2025-10-26 17:53:28

Hello @SamuelH92 ,

Welcome to our community.

 

May I know if your network topology diagram is as follows:

Virgin hub—BE550)))((( client devices

(Note: — stands for wired connection,)))((( stands for wireless connection )

 

The ' blackouts' that you mentioned, does it mean the unstable connectivity on the BE550? Or is the BE550 power off?

Have you tried a different cable or a different LAN port of the Virgin Hub? If there is a switch between the hub and BE550, please remove it and test the connectivity on the BE550 again.
 

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
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Re:Random disconnects
2025-10-22 07:45:51

  @Joseph-TP 

 

Hey Joseph thank you for the warm welcome, yes that's how my network looks, sorry I was vague before by blackouts I mean the tp link router disconnects from the virgin media router.

I will try a new cable this evening and hopefully that fixes it, I used the one that came with the router itself. 

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Re:Random disconnects
2025-10-22 08:47:39

  @SamuelH92 ,

Got it, please feel free to reply here if you have any updates.

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
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Re:Random disconnects
2025-10-26 17:53:12

  @Joseph-TP 

 

Update on this, the new cable worked! No disconnects since I changed to a reputable CAT 6A.

 

Thanks for the help. 

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Re:Random disconnects
2025-10-27 01:37:46

  @SamuelH92 ,

Cool~ Also, thanks for your sharing~wink

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
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