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I forgot the TP-Link Cloud account associated with my Archer AX55

I forgot the TP-Link Cloud account associated with my Archer AX55

I forgot the TP-Link Cloud account associated with my Archer AX55
I forgot the TP-Link Cloud account associated with my Archer AX55
2025-12-08 20:14:11 - last edited 2026-01-14 07:22:07
Model: Archer AX55  
Hardware Version: V1
Firmware Version: 1.4.1 Build 20250821 rel.70686(4555)

I forgot the TP-Link Cloud account associated with my Archer AX55. When I try to connect it with my current account, the system tells me that it is already linked to another account. However, I am certain that I used this account for this router. I have tried several email addresses without success. I would like to know if it is possible to identify the linked account using the serial number, or if there is another solution.

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1 Accepted Solution
Re:I forgot the TP-Link Cloud account associated with my Archer AX55-Solution
2025-12-10 03:52:10 - last edited 2026-01-14 07:22:07

Hello @Mathis_C06 ,

 

If you forget the TP-Link ID, you may need to reset the router and configure it with a new TP-Link ID. If it doesn’t work, please take a photo showing the MAC address of your router and proof of purchase. Then email support.forum@tp-link.com, attaching [Forum ID 850814] and details, and we will have a dedicated person to assist in analysis and follow-up.

 

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
Recommended Solution
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1 Reply
Re:I forgot the TP-Link Cloud account associated with my Archer AX55-Solution
2025-12-10 03:52:10 - last edited 2026-01-14 07:22:07

Hello @Mathis_C06 ,

 

If you forget the TP-Link ID, you may need to reset the router and configure it with a new TP-Link ID. If it doesn’t work, please take a photo showing the MAC address of your router and proof of purchase. Then email support.forum@tp-link.com, attaching [Forum ID 850814] and details, and we will have a dedicated person to assist in analysis and follow-up.

 

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
Recommended Solution
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