Archer AX10 frequently disconnect WAN

PravinV

Tuesday

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2025-12-16

Archer AX10 frequently disconnect WAN

Tuesday

Model: Archer AX10

Hardware Version: V3

Firmware Version: 1.2.2 Build 20250812 rel.75732(5553)

Hello

Hello, my Tp-Link router frequently disconnect from WAN. There is no issue with the ISP as internet is working fine if wifi router changes. As checked on logs getting below logs.

2025-12-15 19:21:15 Led Controller INFO [615] Start to run WAN1_ON

2025-12-15 19:21:15 Led Controller INFO [615] Start to run WAN0_OFF

2025-12-15 19:21:15 Led Controller INFO [615] Start to run LAN_OFF

I did tried below solutions

1. Disabled IPv6

2. Change DNS settings

3. Changed MTU Size value

4. changed the WAN cable

5. tried disabling OFDMA feature

6. tried factory reset.

1 Reply

Joseph-TP

8 hours ago

Posts: 4965

Helpful: 303

Solutions: 1922

Stories: 0

Registered: 2024-06-22

Re:Archer AX10 frequently disconnect WAN

8 hours ago

Hello @PravinV ,

Welcome to our community.

Here are some steps to help you troubleshoot:

1. Update the Router Firmware:
• Log in to the router's web interface at http://tplinkwifi.net.
• Go to Advanced > System > Firmware Update and make sure your router's firmware is up to date.

2. Check Your Internet Connection (WAN):
• Connect a PC directly to your modem to verify if your Internet service from your ISP is stable.
• Ensure the Ethernet cable between your modem and the router is securely connected. Try replacing the cable with a new one if possible.
• Change the DNS servers on your router by logging into the web interface, then going to Advanced > Network > Internet > Advanced Settings. Set the DNS servers to 1.1.1.1 and 8.8.8.8.

If these steps don't help, please contact local support for further assistance.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.

Archer AX10 frequently disconnect WAN

Archer AX10 frequently disconnect WAN

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